Job Description

Contract Type

Permanent - St Giles Hospice Shops

Location

Uttoxeter (New Store Opening)

Hours

37.5 hours (5 days out of 7) fully flexible 8:55am - 5:05pm trading over 7 days

Annual Salary

25.057.50 (Retail Band B)

Last day to apply

01/06/2025

Exciting News! We're coming to Uttoxeter and looking to recruit a Community Shop Manager for our shiny new store. Have you got a passion for fashion and love working in your local community? Then this is the role for you!

As a Community Shop Manager (CSM) for St Giles Hospice you will lead a team of paid staff and volunteers. You'll be empowered to make decisions locally whilst working within a supportive framework. You'll work within and for your local community ensuring that engagement and support is understood and promoted.

You'll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally, you'll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.

Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice.

The estate includes 22 shops and e-commerce operation with a turnover of approx. 3million which supports the overall income generation strategy.

Qualifications

Desirable

Management qualification

Knowledge and experience

Essential

Previous retail management or supervisory experience

Understands of health and safety regulations and has the ability to enforce policies and processes

Ability to plan and priorities workloads and delegate accordingly

Experience in Visual Merchandising

Good written and Outstanding communications skills

Excellent customer focus

Experience of sales management, profit and loss

Ability to work of own initiative

Desirable

Local community knowledge

Understanding of charity retailing

Previous line management experience

Experience in achieving goals and identifying opportunities

Has the ability to implement and enforce policies

A desire to work as part of a team to generate fresh and innovative community-based ideas

Experience and/or understanding of Gift Aid processes and procedures

Experience of working with volunteers

Some experience of EPOS systems

Values

Exhibits our hospice values and behaviours

Skills

Essential

Proven customer service skills

Flexible and be able to adapt to change on a daily basis

Able to complete physically demanding work in the form of standing for long periods and moving stock

Ability to lead on all administrative task, such a cash handling

Be a keen problem solver

Ability to follow organisational policy and procedures

Has basic ability with IT/Office/SharePoint

Proven ability to work within a team and have effective working

Desirable

Demonstrate an understanding of effective team leadership

Personal Attributes

Customer focused

Willingness to learn

Flexible and adaptive to change

Strong communicator

Good interpersonal skills

Good time keeping & strong work ethic

Conducts themselves' in a professional manner

Good organisational skills

Inclusive and diverse in their approach

Empathetic

Team Player

Able to work under pressure

Collaborative

Ambassador for St Giles Hospice

Other requirements

Eligibility to work in the UK

Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Job Types: Full-time, Permanent

Pay: 25,057.50 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Life insurance Sick pay
Ability to commute/relocate:

Uttoxeter, ST14 7FN: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: 414