Job Description

Mountbatten Weeke (Winchester) - Hampshire North

Our charity boutique in Weeke, Winchester, offers something a little different in the world of charity shops.

You will find high-quality second-hand clothes and accessories at affordable prices, as well as a selection of books, bric-a-brac and art.

As Manager, your duties will range from receiving donations of goods from our customers, recruiting, managing and motivating volunteers, as well as making sure the shop is welcoming and inviting. In addition, you will be responsible for ensuring that donated goods are prepared and sorted ready for future sale. This role will involve a significant amount of manual handling, for which specific training will be provided to you.

Whether you have a commercial or charity retail background, as long as you are committed to our causes and have the enthusiasm, energy and the drive to ensure our customers and donors receive the customer experience they deserve, we are interested in hearing from you.

JOB DESCRIPTION

Post:

Shop Manager (Southampton)

Line manager:

Retail Area Manager

Accountable to:

Head of Retail Operations

Hours:

37.5 hours per week, to be worked in accordance with agreed rota to include weekend and evenings as required

Salary:

24.764 per annum

Overview of Role

To maximise sales and minimise costs, through accountable effective management of employees, volunteers, stock and administration. Responsible for motivating and training all employees and volunteers who work in your shop ensuring that they maintain our high standards at all times. Create a team spirit in your shop in line with Countess Mountbatten's Hospice Values. Deliver excellent customer service and present a professional image to employees, volunteers and customers at all times reflecting the image, reputation and values of Mountbatten. Liaise with other departments within Mountbatten, including Warehouse, Fundraising, Finance, People Services and Voluntary Services.

Key Tasks:

Sales

Achieve profit targets, advising of any concerns to the Retail Area Manager Ensure that the high standard of service to customers that is expected by Mountbatten is maintained at all times Actively support any fundraising promotions as required by Mountbatten Implement any promotion in your shop as advised by Mountbatten

Shop Appearance

Maintain a high standard of presentation, both in the windows and the interior of the shop Ensure the sales floor layout is as per the current guidelines in conjunction with the Retail Area Manager. Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises. Ensure the window and in-store displays are relevant and of a good standard

Stock

Price stock at a consistent level in accordance with Mountbatten price guides Ensure the shop floor stock density is kept full by ensuring there is adequate stock available at all times. Work with donors to facilitate the safe drop off or collection of items. Rotate stock on a regular basis in line with Mountbatten guidelines, so that no garment remains on the shop floor for any longer than the agreed time limits Ensure there is adequate stock available on the shop floor at all times, on all key lines including hanging and non-hanging, ticketing, sizing and dating all clothing as appropriate Actively ask and promote Gift Aid to all customers Ensure the quality of stock is of an acceptable standard and report/return any items to the warehouse that do not meet the required quality standard

Stock Areas

Keep stock areas organised, uncluttered and promote safe working practices. Organise the return of stock to storage Report to the Retail Area Manager any stock issues Ensure not stock is hoarded in the shop, and that all out of season stock is sent to storage in accordance with Mountbatten procedures

Volunteers

Ensure that tasks are properly delegated to volunteers in accordance with their training and abilities Promote a happy working environment to increase efficiency and job satisfaction Assist in the recruitment and training of Volunteers including all Health and Safety Encourage volunteers to take on key roles and extra responsibility Communicate any concerns in relation to volunteers to the Retail Area Manager/Volunteer Coordinator Organise and manage the volunteers rota; ensuring everyone is aware of their hours of work

Administration and Security

Complete all relevant administration on time in accordance to our policies and procedures Ensure correct procedures are followed for receipt of donated goods, including Gift Aid, Recording of donors as appropriate Bank takings in accordance with Mountbatten procedures Order consumables/stationary as necessary Ensure that all Mountbatten till procedures are adhered to and that cash is kept secure at all times Notify the Retail Area Manager in the event of a break in, suspected theft or security incident (this includes suspected dishonesty by employees or volunteers) Report immediately any concerns regarding abuse/incidents of unacceptable behavior either by or towards customers, members of the public, employees or volunteers Liaise with the Retail Area Manager as required to request holiday, report absences and organise cover for the shop. Attend all Shop Manager meetings as required. Provide cover, as requested, at any of the other Mountbatten retail outlets when required.

Health and Safety

Provide a safe environment that protects all employees, volunteers and the public Comply with all health and safety regulations as per Mountbatten's health and safety policy and procedures Ensure that all Risk Assessments are current and that all employees/volunteers working in the shop are aware of them. Update and amend Risk assessments as necessary, seeking guidance from the Retail Area Manager when required In conjunction with the Retail Area Manager, set and pursue sales targets and initiatives Ensure that all shop management and working practices follow Mountbatten policies and procedures Attend all Shop Manager Meetings as required Provide cover, as requested, at any of the other Mountbatten retail outlets when required.

General

All Mountbatten employees are:

Required to abide by the Health & Safety at Work Act Required to attend mandatory and refresher training annually Required to respect confidentiality applying to all organisational areas Required to comply with the requirements of the General Data Protection Regulations Required to work within organisational policies and procedures Required to participate in and contribute to team meetings Required to cooperate and liaise with departmental colleagues Expected to promote at all times the organisation's philosophy and uphold its core Values Expected to demonstrate at all times a commitment towards equality and diversity Expected to demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence Expected to support and encourage harmonious internal and external working relationships Expected to make a positive contribution to fundraising and raising the profile of the hospice Expected to embed the organisation's Values in the discharge of their duties

Our Values

We care about what we do.

We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other

We are experts in our field.

We are professional at all times, aspiring to be the best that we can be in everything that we do

We are innovative and bold

. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community.

We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

Job Types: Full-time, Permanent

Pay: 26,764.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Day shift Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 12/06/2025
Reference ID: VC230