Job Description

We are looking for a Part - time Shop Supervisor, who can help us make the most out of every donation, develop a strong community presence and generate vital income for St Nicholas Hospice Care, within our Barton Road shop.

St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life-threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to bereavement support and practical help. At our heart is the vision - Everyone in our communities has support, dignity and choice when facing dying, death and grief. We do this by living our values: Compassion, Accountability, Respect and Equity

Required:

Supervisory experience. Experience of charity retail preferred. Ability to motivate a team of volunteers. Deputising, in the absence of the shop manager, to include opening, closing and running of the shop.

The successful applicant will, amongst other duties, be responsible for the following:

Support the day-to-day running of the shop, assisting the Shop Manager and volunteers. Contribute to meeting agreed on sales targets set by the Shop Manager. Processing sales. Provide high-quality customer service. Actively encourage donors to complete Gift Aid forms for donated items.
Cashing up, banking and completing reconciliation procedures in the Managers absence.

Ensure that all donations are stored and handled using the correct procedures.

As an employee of St Nicholas Hospice Care you would receive the following benefits:

A Health Cash Plan & Wellbeing programme Free onsite parking 25 days annual leave increasing to 29 with service (pro-rata for part-time employees) Access to Blue Light Card scheme with a range of discounts Enhanced Occupational sick pay scheme Access to a group pension plan or if you have a current NHS pension, we can offer a continuation of your plan (subject to criteria) Life assurance

Hours: 22.5 hours per week. Salary: 24,203.81 per annum pro rata.

Closing date: 6th October 2025

To view the full job description and further information please view Shop Supervisor (Barton Road) - St Nicholas Hospice Care website

Job Types: Part-time, Permanent

Pay: 24,203.81 per year

Benefits:

Bereavement leave Company pension Health & wellbeing programme Life insurance Sick pay
Work Location: In person