Job Description

Shop Supervisor - Diggerland Yorkshire

Location:

Diggerland Yorkshire, Castleford, West Yorkshire, WF10 5NW

Hours:

Full-time, varied shifts including weekends, bank holidays, school holidays, evenings, and special events

Salary:

Dependent on experience

Reports to:

General Manager

About Diggerland

Diggerland is The Ultimate Adventure Theme Park Experience, where children and adults can ride, drive, and operate real diggers, dumpers, and full-size construction machinery. With parks located in Kent, Devon, Durham and Yorkshire, Diggerland offers a unique, action-packed day out featuring 20 rides and drives, 100+ machines, and a wide range of activities suitable for all ages (height restrictions apply).

The Role

Diggerland Yorkshire is seeking an enthusiastic, motivated, and highly capable

Shop Supervisor

to lead the day-to-day operation of the Customer Service team across the

Gift Shop

and

Admissions Desk

.

You will oversee a team of fun, driven, and customer-focused staff, ensuring excellent guest experiences from arrival to departure. This role requires strong leadership, situational flexibility, and a passion for delivering outstanding service.

Key ResponsibilitiesOperational & Customer Experience

Manage the customer journey from start to finish, ensuring every visitor receives exceptional service.

Oversee the admissions process, gift shop operations, and daily financial procedures.

Ensure all sales opportunities are maximised, including up-selling, merchandising, and meeting KPI targets.

Maintain high standards of health and safety within your areas of responsibility.

Team Leadership

Lead, motivate, and develop Retail & Admissions team members.

Support and guide Park Marshals in the absence of the Park Manager or General Manager.

Drive team performance through clear communication, coaching, and positive leadership.

Administration & Planning

Handle stock management, budgeting and financial monitoring for admissions and retail.

Manage administrative duties including reporting, scheduling, and documentation.

Contribute to strategic planning and development initiatives for the park.

Liaise with Diggerland Head Office teams (Administration, Marketing & Finance) and managers across other Diggerland UK parks.

Engage professionally with Diggerland partner companies such as Evision, H.E. Services, Masterhitch Europe Ltd and BuyADigger.

Experience & Skills Required

Essential:

Previous management experience in a customer-facing environment such as a theme park, visitor attraction, museum, hotel, theatre, or large retail enterprise.

Strong leadership skills with a proven track record of motivating teams.

Experience with

EPOS and booking systems,

stock control, and budget management.

Excellent communication, negotiation, interpersonal and organisational skills.

Ability to multitask, work under pressure, and maintain a fast work pace.

A passion for delivering outstanding guest experiences and working with families.

Flexible approach to working hours and shifts.

Qualifications

Applicants must meet

one

of the following criteria:

Educated to

Level 3

with at least

two A-levels (Grade C or above)

in any discipline,

OR

Over 1

year supervisory experience

in a relevant sector (theme park, visitor attraction, museum, hotel, theatre, or large retail enterprise).

Additional requirements:

Strong proficiency in Microsoft Office (Excel, Word) and Google Sheets.

Proven ability to manage multiple projects simultaneously.

Job Type: Full-time

Pay: From 25,400.00 per year

Benefits:

On-site parking
Work Location: In person