Job Description

*Competitive Salary Based on Experience

Main Purpose of the Job:

To help achieve branch and company sales and gross profit targets by trading effectively. To deliver exceptional customer service to ensure customer satisfaction.
Responsible for any duties to ensure the shop counter is running effectively.
Support marketing campaigns to meet targets

Main Duties and Responsibilities

Main Responsibilities - Sales and Gross Profit

Deliver branch sales and gross profit in line with sales targets by actively selling and promoting company products
Contribute to achieving branch performance targets and development of sales ledgers
Manage a pro-active approach to development of sales ledgers and re-contact of non-spending customers
Support marketing campaigns to meet sales targets and maximise opportunities

Main Responsibilities - Management of Trade Counter

Ensure the trade counter is manned at all times and phones are answered promptly
Negotiate with suppliers and monitor customer orders to ensure smooth and prompt delivery for customers
To obtain quotes for stock items from suppliers to ensure most cost effective options
Audit and follow up quotations to ensure these are followed within 24 hours and ongoing
Manage customer terms and pricing to offer best value
Maintain an up to date knowledge of products
Train and develop counter staff to maximise opportunities and sales and deliver excellent customer service
Monitor the general housekeeping of the counter and trade shop area to ensure all company health and safety policies and procedures are adhered to

Main Responsibilities - Customer Service

Greet, serve and assist customers
Provide customers with advice and guidance on product selection
Quote customers
Take cash and card payments
Take, make and return phone calls
Main Responsibilities - Branch Administration
Balance cash registers with receipts
Ensure that adequate stock levels are maintained and shelves are stocked
Carry out stock takes and stock checks
Supervise and co-ordinate the loading and unloading of deliveries
Keep the store clean and tidy
Keep the showroom restocked/merchandised
Ensure all promotional displays are updated and promoted at the counter
Willing to perform any duties as may be deemed necessary or as may be required by the Company

Key Relationships

Sales
Customers
Staff
Suppliers

Measures of Success (Key Performance Indicators)

Adherence to customer charter
Adherence to health and safety legislation

Skills and Qualities

Management Skills able to develop, motivate and monitor staff performance
Merchandising Experience
Excellent Customer Service Skills
Excellent communication skills and phone manner
Friendly and engaging personality
Excellent computer skills
Sales focused approach
Willing to carry out manual lifting duties
Able to work as part of a team

Job Types: Full-time, Permanent

Pay: From 31,500.00 per year

Benefits:

Company pension Employee discount Store discount
Experience:

Builders Merchant / Trade: 1 year (required)
Work Location: In person