Job Description

Job Introduction

Pinnacle Group is seeking an Shopping Centre Cleaner to join our B2B Facilities Management Team based at The Lanes, Carlisle CA3.


You will play a vital role in ensuring the shopping centre is clean, safe, and welcoming for visitors and tenants alike. You will be reliable, detail-oriented, and committed to delivering excellence.


This is a Permanent role, 28 hours - working 4 days per week on rota between Monday and Sunday shifts patterns are 7am - 3pm & 11am - 7pm. (unpaid break) with the option of overtime to cover holidays and sickness


If you take pride in your work and have a passion for creating clean, safe spaces, we encourage you to apply.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values-driven culture that has remained consistent for thirty years, living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Carry out cleaning duties across public areas, including entrances, corridors, toilets, lifts, and stairwells. Replenish consumables in toilets and other designated areas Empty bins, replace liners, and manage waste disposal following site procedures. Perform scheduled cleaning tasks and respond to ad-hoc cleaning needs. Use appropriate cleaning equipment and chemicals in line with training and COSHH guidelines.

Key requirements will include

Previous cleaning experience in a retail or public-facing environment. Basic knowledge of Health & Safety and COSHH regulations. Experience using floor machines (e.g. scrubber dryers, buffers). Ability to work as part of a team and use own initiative. Work cooperatively with site security and management teams to ensure smooth service delivery.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.


We welcome applications from all backgrounds - particularly from those who represent the communities we serve.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Flexible Working Arrangements Employee Assistance Programme * Personal Development Plans