Job Description

Job Introduction

Pinnacle Group is seeking a dynamic and motivated Shopping Centre Cleaner to join our Pinnacle Workplace Cleaning Team based at The Lanes, Carlisle, CA3.



Pinnacle Workplace delivers tailored facilities management solutions across cleaning, security, catering and specialist industrial services. With nearly 600 colleagues nationwide, the team supports clients in manufacturing, retail, education and office environments.



You will play a vital role in ensuring the shopping centre is clean, safe, and welcoming for visitors and tenants alike. You will be reliable, detail-oriented, and committed to delivering excellence.



This is a Permanent role, 28 hours - working 4 days per week on a rota between Monday and Sunday shifts patterns are 7am - 3pm & 11am - 7pm. (unpaid break) with the option of overtime to cover holidays and sickness


If you take pride in your work and have a passion for creating clean, safe spaces, we encourage you to apply.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.


We're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we're looking for

We're looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Carry out cleaning duties across public areas, including entrances, corridors, toilets, lifts, and stairwells. Replenish consumables in toilets and other designated areas Empty bins, replace liners, and manage waste disposal following site procedures. Perform scheduled cleaning tasks and respond to ad-hoc cleaning needs. Use appropriate cleaning equipment and chemicals in line with training and COSHH guidelines.

Key requirements will include

Previous cleaning experience in a retail or public-facing environment. Basic knowledge of Health & Safety and COSHH regulations. Experience using floor machines (e.g. scrubber dryers, buffers). Ability to work as part of a team and use own initiative. Work cooperatively with site security and management teams to ensure smooth service delivery.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.


As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.


In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Flexible Working Arrangements Employee Assistance Programme * Personal Development Plans