Job Description

Job Overview

Pinkstones Toyota is a family run Toyota dealership located in Trentham Lakes, Stoke on Trent. We operate the largest single site CDA for Toyota in the UK.

Pinkstones Toyota has been awarded a Bronze accreditation for the Best Employer in Town programme.

Pinkstones Toyota are looking for a Showroom Host, you are the first point of contact for our customers. Your role is to provide a seamless service in a fast-paced environment. Professional and friendly, you will be responsible for welcoming customers to the showroom, helping them with their enquiries and setting the benchmark for the customer experience they expect. Immaculately presented in business attire, with a passion for delivering great customer service, you will present the best image for Pinkstones Toyota. You will have a proven track record in the delivery of great customer service and experience in a fast-paced environment.

Does this sound like you?

A passion for automotive retail and a willingness to delight customers

Enjoy constantly meeting new people and building rapport and connections

Have strong communication skills and like making people feel welcome and comfortable

Enjoy working as part of a cohesive team

Organised, professional and enjoy keeping your workspace neat and functional

Looking for a long-term career in an industry leading automotive environment

Highlights of what you will do in your Job

Greets and welcomes all customers and visitors on arrival into the showroom, and ensures they are guided to the right person at an early stage in the customer journey

Manages several sets of visitors and ensures wait times are kept to a minimum

Ensures customers are offered refreshments

Encourages customers to engage with the product and services in a relaxed environment

Handles basic queries on product, using supporting information, so the customer feels they have been professionally dealt with

Determines the next appropriate interaction to ensure the customer experience is personalised and efficient

Briefs and updates the relevant specialist and updates sales executives on customer needs

Manages and co-ordinates the showroom environment and ambience and ensures the showroom is clean and tidy in accordance with operational guidelines

Handles inbound telephone calls and directs to relevant colleagues

Works with the showroom team to support promotions and events, ensuring brochures are up to date and in the right place

Aware of 'Voice of the Customer' data which helps inform your approach to the customer

Maintains accurate customer records, keeping them up to date

Attends training and meetings to continuously learn and gain product knowledge to enable progression in the role

Works as a fully embedded member of the Centre team ensuring sales opportunities are handed over seamlessly to sales colleagues.

Currently the rota for work is on a 2 week pattern.

Week 1 Tuesday, Wednesday, Thursday

Week 2 Friday, Saturday, Sunday

Week 3 Tuesday, Wednesday, Thursday

Week 4 Monday, Friday, Saturday, Sunday

The Hours for the days worked above are - Monday - Friday are 8.00am to 6.00pm, Saturday 8.30am - 5.00pm and Sunday 10.30am - 4.30pm

Personal Skills

Excellent communicator

Empathetic, able to anticipate and be authentic in looking after your guests

Team Player

Friendly, engaging and approachable

Proactive and helpful

Excellent organisational skills

Efficient under pressure

Essential job criteria

A full UK driving licence.

Eligibility to work in the UK.

Flexible to work hours required to carry out the role effectively and travel (to the training sessions)

This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication

Experience and Qualifications

Good level of general education; ideally GCSE English and Maths

Good IT and administrative skills

Previous relevant experience within customer services or logistics

Interests that support your work life balance

Clean UK recognised driving licence

Who we are

As one of the leading Toyota Centres in the UK, we are passionate about ensuring our customers are always put first, every day, everywhere. We are a family owned business with a great local reputation as a company to deal with and one to work for.

Job Types: Part-time, Permanent

Pay: 20,634.90 per year

Expected hours: 32.5 per week

Benefits:

Employee discount
Experience:

Customer service: 1 year (required)
Work Location: In person