Job Description

At CareCo, we make every day easier for people.

As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.

Our Showrooms are open to the public, allowing them to sample our core range of products, ask questions, and decide which item would best suit their specific needs. Our Showroom Managers are responsible for ensuring that these stores are running as efficiently as possible, and that the team of Sales Advisors under them feel supported in how they approach and sell to our clientele, whilst ensuring that the targets set are consistently monitored and achieved.

This is a full-time permanent position, covering 40 hours over a Monday to Sunday rota, based out of CareCo's Hull Showroom.

What are my responsibilities?

Be a motivating presence in the store, encouraging your team to meet objectives and sales targets. Constantly be looking for ways to improve the showroom, developing both your own and the team's awareness of changes in the industry and local market conditions. Ensure all customers are welcomed and greeted by the showroom team and their requirements are identified, and recommendations provided. Maximise salesfloor and telephone sales through the monitoring of the up-selling and cross-selling techniques of colleagues. Plan and produce staff rotas ensuring exceptional customer service and wage cost efficiency is maintained. Organise and deliver the ongoing training of the showroom team to develop a high performing team of experts. Manage the performance of showroom colleagues using company procedures, processes and tools including regular performance development reviews and one to one meetings. Manage the ongoing showroom communication ensuring colleagues are aware of current and planned activity, new or amended procedures and newly launched products. Participate in effective communications across the network of nationwide showrooms and Head Office to encourage best practise and promote idea sharing. Manage the stockroom to shopfloor replenishment process to ensure accuracy. Ensure stockroom procedures are adhered to and housekeeping standards are maintained. Ensure cashing-up and banking systems are in accordance with policies and procedure and all sales transactions are completed accurately by the team. Effectively manage the customer queries and complaints process aiming for first time resolution. Manage the showroom salesfloor and off-salesfloor checklist process effectively ensuring showroom standards always meet the set standards criteria. Ensure product layouts, merchandising guidelines and promotions are executed accurately and in a timely manner.

What qualifications & skills are required of me?

Previous retail management experience in a fast-paced environment (ideally in the mobility retail sector, but not essential). The ability to meet sales targets through proven relationship selling techniques, excellent customer service skills and through the setting and monitoring of KPIs and objectives. The ability to lead, manage and motivate a team. Good communication skills with the ability to liaise effectively with customers, colleagues, and external business partners. Experience in the effective management of the compliance of company procedures and systems relating to stock control and sales transactions. The ability to demonstrate excellent Retail standards throughout the salesfloor including layout, product display and POS/graphics. Proficient in the use of Microsoft Office, particularly in Outlook, Word & Excel. GCSE English & Math's at Grade C/4 as a minimum.

What would working for CareCo offer me?

Basic salary up to 34,000 depending on experience. A discretionary bonus scheme with potential earnings of up to 10,000 if achieved. 32 days annual leave (including bank holidays), with extra days when you stick with us Access to our employee assistance programme, a 24-hour confidential helpline to support through any life issues. Access to CareMiles, our exclusive staff benefits platform, including a Cycle-to-Work scheme and multiple discounts at various high street brands and supermarkets! Free on-site parking and free yearly flu jabs. 25% employee discount.
Job Types: Full-time, Permanent

Pay: 29,000.00-34,000.00 per year

Benefits:

Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Store discount
Ability to commute/relocate:

Kingston upon Hull HU10 6RJ: reliably commute or plan to relocate before starting work (preferred)
Experience:

Retail management: 2 years (preferred)
Work Location: In person

Reference ID: Showroom Manager - Hull