Job Description

SHOWROOM/SALES SUPPORT ASSISTANT - DREAM DOORS KITCHENS - PART TIME

Location - BARNSTAPLE NORTH DEVON

Job Overview

Showroom/Sales Support Assistant required for Dream Doors who are the UK's leading and award-winning Kitchen makeover company. Dream Doors is a family owned business who specialise in the makeovers of existing kitchens instead of completely replacing, typically saving customers on average 50% of the cost of replacement. Dream Doors also offer a design and install service for new fully fitted kitchens.

Due to their continued growth and success, they are now recruiting for a Showroom/Sales Support Assistant to work from their Showroom in Barnstaple.

Your role will be to assist the business owners, whilst ensuring a high level of customer service. You will be working within the showroom and will be the first point of call for all incoming customers. A part of this role will be working closely with the sales team to ensure that each stage of the sales process has been completed and customers are fully informed.

Responsibilities

Greeting walk in customers and contacting leads/online enquiries ascertaining their requirements and presenting the range of products available within the showroom

Booking sales visits with the customer and sales team

Assisting the sales team with reviewing delivery dates, worktop template and installation dates

Liaising with the sales team to ensure customer expectations are met and managed

Booking project post-completion appointments with customers and sales team members

Posting out brochures and following up on brochure requests

Being the first point of contact to customers engaging with them and always providing an exceptional level of customer service

Assisting in providing initial estimates for customers as necessary

Maintain customer databases and update customer records as needed

General showroom tasks such as managing samples, cleaning, taking deliveries etc.

Liaising with Delivery Driver, Fitters, Sub-Contractors as necessary

Potential for further development to senior roles for the right candidate

Requirements

Confidence in speaking to customers in person and on the phone

Exceptional organisational skills

A proven ability to engage with customers

Ability to work independently as well as part of a team

Applicant must hold full valid driving licence

No kitchen industry knowledge required as full training will be given, but this would be desirable

Customer Service experience would be desirable

Proficient in Microsoft Office Suite (Word, Excel) and internal CRM systems

Hours of work: Wednesday to Friday 9-5pm, alternate Saturdays 10-4pm.

Pay: 13.00 per hour plus the opportunity for overtime as required by the business.

Join our dynamic team and contribute to our continued growth! Apply now by submitting your CV and cover letter.

Job Types: Part-time, Permanent

Pay: 13.00 per hour

Expected hours: 24 - 30 per week

Benefits:

Company pension
Work Location: In person