Job Description

Location:

Lichfield, Staffordshire (WS14 9UY)

Full Time Option:

Hours:

5 days/week.

Fixed days

are Mon 8:00-16:00 and Sat 9:00-16:00 (you lead on these days), plus Fri 8:00-16:00 (you work as part of the team). The remaining two days are flexible across Tue-Thu.

Part Time Option:

Hours:

4 days/week.

Fixed days

are Mon 8:00-16:00 and Sat 9:00-16:00 (you lead on these days), plus Fri 8:00-16:00 (you work as part of the team). The remaining one day is flexible across Tue-Thu.

Contract:

Permanent

.

Mon, Fri & Sat are mandatory

.

5 days/week preferred

(plus 2 days Tue-Thu)

4 days/week considered

(plus 1 day Tue-Thu)

Salary:

Competitive (Pay 13.50-14.00 per hour depending on experience) + staff discount + benefits (see below)

About Us

Decor Supplies is a family-run business serving the local community for 40+ years. We stock premium decorating brands and support both trade and retail customers. We care about great service, product knowledge, and a tidy, well-run showroom.

The Opportunity

We're looking for a

hands-on Showroom Supervisor

to keep standards high and the team motivated--especially on

Mondays

(deliveries, supplier orders, post-weekend follow-ups) and

Saturdays

(our busiest sales day) when our Showroom Manager isn't in. You'll lead by example on the shop floor, keep tasks moving, and make sure phones, emails, customers and orders are handled promptly.

What You'll Do

Lead the day

when the Manager isn't in: set priorities, allocate tasks fairly, keep the team focused and service standards high.

Customer service:

welcome customers and trade decorators; use product knowledge to recommend paints, wallpapers and sundries; upsell accessories where appropriate.

Mix paint & process orders:

tinting, special/supplier orders, accurate EPOS use, and customer follow-up.

Phones & email enquiries:

ensure calls/emails are answered and queries are resolved or progressed.

Deliveries & stock:

book in deliveries, maintain stock levels, keep the warehouse/showroom organised and safe.

Merchandising & housekeeping:

maintain a clean, well-presented showroom; promote seasonal and special items to drive sales.

You'll Succeed If You're

An approachable, reliable team player who's happy to "muck in." Confident supervising others and keeping momentum when it's busy. Customer-obsessed, with clear communication and follow-through. Organised and proactive -- you keep things moving and finish tasks promptly. Experienced in retail/trade counter/showroom (paint/decor knowledge is a bonus; full training provided).

Benefits

NEST workplace pension

with

5% employer contribution

(subject to employee contributions)

Generous staff discount

on paint, wallpaper & sundries

Free on-site parking

Hands-on training

in premium brands and tinting systems Friendly, family-run environment where your contribution matters
Job Types: Full-time, Part-time, Permanent

Pay: 13.50-14.00 per hour

Benefits:

Company pension Free parking On-site parking Store discount
Ability to commute/relocate:

Lichfield WS14 9UY: reliably commute or plan to relocate before starting work (required)
Application question(s):

Customer Service Scenario
A decorator comes in for a paint brand that's currently out of stock. They're frustrated because they're mid-job. How would you handle this situation?

Teamwork & Leadership
Supervisors often have to support and motivate their team. Can you give an example of a time you helped colleagues work better together?

If a customer asked you to recommend a paint or wallpaper brand, what factors would you consider before making a suggestion? What made you want to apply for this role at Decor Supplies?
Experience:

Supervisory/team lead: 1 year (preferred) Retail sales: 1 year (preferred) Customer service: 2 years (preferred)
Work Location: In person