The role of a Door Supervisor is crucial in maintaining safety and security within various venues, including bars, clubs, hotels, restaurants, and events. As a Door Supervisor, you will be responsible for monitoring the entrance and exit points, ensuring that all patrons adhere to the venue's policies and regulations.
Your presence will help create a safe environment for both staff and guests while providing excellent customer service.
Duties
Monitor the entrance and exit of patrons to ensure compliance with venue policies.
Conduct thorough checks of identification to prevent underage entry.
Manage crowd control effectively, ensuring a smooth flow of guests.
Respond promptly to incidents or disturbances, employing conflict resolution skills.
All Mandatory Checks Complete
All Bag Checks
Every bag must be checked. This includes handbags, backpacks, and even plastic carrier bags--regardless of who is carrying them (men or women). There are no exceptions.
ID Checks - Challenge 25
Every individual entering the venue must be asked for ID if they appear under the age of 25 Years. This is non-negotiable and must be consistently enforced at the door.
Professional Conduct
Always remember your primary role as security is to de-escalate, not escalate. Stay calm, avoid becoming part of any problem, and never put yourself or the team in unnecessary conflict.
Ejections
Any individual who is intoxicated or misbehaving should receive no more than two warnings. If the behavior continues, they should be removed from the venue promptly.
If the situation is serious, eject immediately no warnings necessary.
Collaborate with law enforcement and emergency services when necessary.
Conduct regular patrols of the venue to identify potential security risks or breaches.
Provide first aid assistance when required, ensuring the health and safety of patrons.
Skills
Proficient in first aid techniques to respond effectively to medical emergencies.
Strong surveillance skills, with the ability to monitor multiple areas simultaneously.
Knowledge of loss prevention strategies to safeguard property and assets.
Excellent communication skills, both verbal and written, for clear interaction with patrons and staff.
Ability to remain calm under pressure and make quick decisions in challenging situations.
Strong observational skills to detect suspicious behaviour or potential threats.
This position requires a proactive individual who is dedicated to ensuring safety while providing an enjoyable experience for all guests.
Job Types: Part-time, Zero hours contract