Job Description

Job Overview

The role of a Door Supervisor is crucial in maintaining safety and security within various venues, including bars, clubs, hotels, restaurants, and events. As a Door Supervisor, you will be responsible for monitoring the entrance and exit points, ensuring that all patrons adhere to the venue's policies and regulations.

Your presence will help create a safe environment for both staff and guests while providing excellent customer service.

Requirements

At KC Security Company, we prioritise the safety and professionalism of our team. To ensure our staff meets the highest industry standards, the following qualifications and certifications are required for employment:

Valid SIA Door Supervisor Licence Essential for all security personnel to legally operate in door supervision roles. First Aid Certification Valid certification from an accredited organisation, demonstrating the ability to provide immediate help in emergencies. ACT (Awareness of Counter Terrorism) Certification Required for all personnel to understand and respond effectively to potential terrorism threats. Previous Security Experience A minimum of 2 years in the security sector, or related experience is preferred. Background Checks Successful completion of a criminal background check to ensure an exemplary record. Customer Service Skills Strong interpersonal skills and the ability to communicate effectively with clients and the public. Driving licence required Must have a car for transport Professional Appearance Adherence to uniform and grooming standards as set by KC Security Due to the nature of the roles and specific client requests, we require candidates with a larger build for this position. This requirement helps us effectively meet client needs.

Driver's License A valid driver's license is preferable for certain positions, depending on job responsibilities.

Duties

Monitor the entrance and exit of patrons to ensure compliance with venue policies. Conduct thorough checks of identification to prevent underage entry. Manage crowd control effectively, ensuring a smooth flow of guests. Respond promptly to incidents or disturbances, employing conflict resolution skills. All Mandatory Checks Complete

All Bag Checks

Every bag must be checked. This includes handbags, backpacks, and even plastic carrier bags--regardless of who is carrying them (men or women). There are no exceptions.

ID Checks - Challenge 25

Every individual entering the venue must be asked for ID if they appear under the age of 25 Years. This is non-negotiable and must be consistently enforced at the door.

Professional Conduct

Always remember your primary role as security is to de-escalate, not escalate. Stay calm, avoid becoming part of any problem, and never put yourself or the team in unnecessary conflict.

Ejections

Any individual who is intoxicated or misbehaving should receive no more than two warnings. If the behavior continues, they should be removed from the venue promptly. If the situation is serious, eject immediately no warnings necessary. Collaborate with law enforcement and emergency services when necessary. Conduct regular patrols of the venue to identify potential security risks or breaches. Provide first aid assistance when required, ensuring the health and safety of patrons.

Skills

Proficient in first aid techniques to respond effectively to medical emergencies. Strong surveillance skills, with the ability to monitor multiple areas simultaneously. Knowledge of loss prevention strategies to safeguard property and assets. Excellent communication skills, both verbal and written, for clear interaction with patrons and staff. Ability to remain calm under pressure and make quick decisions in challenging situations. Strong observational skills to detect suspicious behaviour or potential threats. This position requires a proactive individual who is dedicated to ensuring safety while providing an enjoyable experience for all guests.
Job Types: Part-time, Zero hours contract

Pay: 12.50-13.00 per hour

Benefits:

Flexitime Free parking
Ability to commute/relocate:

Cardiff: reliably commute or plan to relocate before starting work (preferred)
Experience:

Security: 1 year (preferred)
Language:

English (required)
Licence/Certification:

SIA DOOR SUPERVISORS LICENSE (required)
Work authorisation:

United Kingdom (required)
Location:

Cardiff (required)
Willingness to travel:

100% (required)
Work Location: In person