Job Description

Please note, candidates must apply by completing the online application form via the Denbighshire County Council website in order to be considered for this vacancy.

Single Point of Access (SPoA) Advisor

Job reference:

AHOS00025D3SEE

Location:

Russell House, Rhyl

Salary:

Grade 5, 27,694 - 30,024 (pro rata) per annum

Hours:

20 hours per week - working Tuesday, Wednesday and Thursday

Contract:

Permanent

Closing Date:

27th October 2025
Denbighshire's Single Point of Access Team are looking for an enthusiastic, organised individual with keen listening skills and an interest in ensuring the citizens of Denbighshire are supported to manage their well-being and independence.

Denbighshire's Single Point of Access (SPoA) aims to provide an effectively coordinated single point of access, single point of assessment and care co-ordination for preventative and rehabilitation work for adults across Denbighshire. The SPoA acts as the 'front door to services' to ensure our citizens receive the Right Care, in the Right Place by people who have the Right Skills at the Right Time - First Time! We are committed to enabling people to have greater choice and control over their lives to enable them to live as independently as possible.

The post holder will be part of the team who act as the first point of contact within the Single Point of Access. They will provide Information, Advice and Assistance (IAA) to the people of Denbighshire, by developing a broad knowledge base about health and well-being services provided by Local Authority, Health and the Third and Independent Sector in order to signpost citizens appropriately, empowering them and enabling informed choice.

The ability to communicate in Welsh would be highly advantageous to any candidate applying for this post.

Appointment subject to satisfactory references.

If you would like to discuss any aspect of the post, please call Nicola Muff on 01824 712957 or Karen Studley 01824 712512.

What makes Denbighshire County Council a great place to work?

We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.

Flexible and agile working opportunities Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days (pro rata) Local Government Pension Scheme Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme) Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc) Car salary sacrifice scheme and car leasing scheme Family friendly policies

How to Apply?

To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification:

www.denbighshire.gov.uk/work-for-us

Please outline on your application form how you meet all the essential criteria for this position within your supporting statement.

Candidates must complete an application form on our website to be considered. We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview.

Job Types: Part-time, Fixed term contract
Contract length: 17 months

Pay: 27,694.00-30,024.00 per year

Expected hours: 20 per week

Benefits:

Additional leave Bereavement leave Company pension Employee discount Enhanced maternity leave Flexitime Free flu jabs Free parking On-site parking Sabbatical Sick pay
Application question(s):

Do you hold a NVQ Level 3 in health and social care or related field? (Essential requirement)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: AHOS00025D3SEE