Job Description

At Prospect Hospice, we believe that everyone deserves outstanding, compassionate care at the end of life. Our Single Point of Contact (SPoC) Team is the first point of contact for patients, families and healthcare professionals seeking specialist palliative care advice and support.


We're looking for an experienced and motivated SPoC Clinical Practitioner to join this innovative team -- providing expert clinical triage, holistic assessment and timely guidance to ensure that patients receive the right care, at the right time.

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The Role

As a SPoC Clinical Practitioner, you'll play a vital role in providing a central, telephone-based access point for hospice care and clinical advice.


You will:

Receive and assess the urgency of hospice referrals and clinical enquiries. Provide clinical advice and emotional support through the advice line by responding to calls and offering high-quality, evidence-based guidance to patients, carers, and healthcare professionals. Maintain accurate and confidential patient records. Work collaboratively with multidisciplinary teams across primary and secondary care. Participate in clinical governance, audits, and service improvement projects. Contribute to training and education of internal and external health and social care professionals. Support advance and anticipatory care planning, always keeping the patient at the centre of decision-making.

This is a dynamic and patient-facing role ideal for someone who thrives on variety, clinical responsibility, and meaningful impact.

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Hours:

15 hours per week (2 days per week across Monday-Friday between 8am-6pm)

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What we're looking for;

You will be a Registered Nurse or Allied Health Professional with at least five years post-registration experience, ideally with knowledge or experience in palliative care, community nursing, or acute care settings.


You'll bring:

NMC or HCPC registration (e.g., Registered Nurse, Paramedic, or Allied Health Professional). Excellent communication and triage skills. Confidence in clinical decision-making and risk assessment. A compassionate, patient-centred approach.
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What's it like it to work here?

"I thoroughly enjoy working in our dynamic SPOC team as it enables me to use my holistic occupational therapy skills to achieve a person-centred approach. We are a small, friendly and supportive multiprofessional team and learn a lot from each other." Kathryn Jones - Occupational Therapist"


"Working in SPoC and carrying out holistic triages over the telephone develops your extensive communication skills to enable you to "read" the patient without seeing them face to face. It also enabled me to expand and develop my palliative care hands-on-nursing skills and then gain promotion to a Clinical Nurse Specialist role." Maria Harris - Clinical Nurse Specialist

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We offer a great range of benefits, including:

27 days annual leave plus bank holidays (rising with service) Membership of the NHS Pension Scheme (for existing members) or a generous contributory pension scheme Access to staff discounts and Blue Light Card benefits Ongoing professional development and education support Employee Assistance Programme and wellbeing support Free on-site parking

For more information or to arrange an informal visit please call Mel Buckley, SPoC Team Leader or Jane Green, Matron on 01793 813355.

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How to Apply

Please apply using the green "Apply" button or complete the application form and send it to hrdepartment@prospect-hospice.net.


Job


15 hrs


Aspire Values

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Interviews to be held on Wednesday 19

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November 2025

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for an enhanced disclosure with barred list check to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Equality, Diversity & Inclusion

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.


We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.


You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

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We will review applications as they come in and therefore, we may close the vacancy before the closing date. Candidates are therefore advised to apply early.

Join us

Reference:

PH224
Salary:

35,822 - 39,592 FTE per annum
Closing Date:

04/11/2025
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