Job Description

Location: London, W12 7GF

Hours of work: 40

Contract Type: Permanent

Reporting to the Key Account Director, the Site Manager will act as the single point of contact for all operational matters on site.

You will be responsible for maintaining a successful and sustainable relationship with our client, ensuring that all service delivery meets statutory compliance and contractual obligations.

This role requires strong leadership, as you will be providing direction and support to all ISS colleagues based on site.

Promoting a positive health and safety culture will be a key priority, alongside driving operational excellence and embedding best practices to enhance performance, customer satisfaction, and long-term growth.

We're looking for a confident and proactive leader who can ensure seamless delivery, inspire teams, and represent ISS with integrity and professionalism.

Key Responsibilities

Ensure high client satisfaction by supporting consistent service delivery, local initiatives, and process/reporting standards Lead all technical services to meet contractual and statutory requirements while driving cost savings and risk management Own financial performance, including revenue, expenses, and debt management, while meeting growth and margin targets Manage operational resources, including recruitment, development, and succession planning for technical leadership roles Oversee CAFM systems to ensure accurate service delivery reporting and compliance Act as the primary technical contact for the client, ensuring obligations are met and strong relationships are maintained Develop and deliver a strategic technical services plan aligned to client needs and ISS objectives

Professional and Personal Competencies/Qualifications

Proven leadership in technical services delivery within a building services environment, ideally in retail Degree-qualified in Mechanical, Electrical, or Industrial Engineering; Chartered/Registered Engineer status preferred Strong experience managing engineering contracts, with solid commercial awareness and project delivery Skilled in developing and implementing processes, systems, and best practices for hard FM services Excellent communicator with strong interpersonal, planning, and team leadership skills Demonstrates analytical thinking, decision-making and a structured, problem-solving approach Entrepreneurial mindset with a focus on customer service, innovation, and continuous improvement

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

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Job Type: Permanent

Ability to commute/relocate:

London W12: reliably commute or plan to relocate before starting work (required)
Work Location: In person