Job Description

Position:

Site Manager

Salary:

32,000 per annum

Hours:

40 per week (flexible)

Portfolio:

33 sites for one client

Reports to:

Project Manager

Direct reports:

16 Cleaning Operatives

Role Purpose

We are looking for a hands on Site Manager to deliver safe, compliant, and cost-effective cleaning services across 33 locations, maintaining standards, client satisfaction, and team performance.

The estate includes multiple care homes across North London and a small village in Berkshire with a residential community so will include travelling between the locations across the week with mileage claimed back in expenses. We are the contracted provider of cleaning across these locations, delivering daily and periodic services to agreed specifications and audit schedules, and maintaining safe, hygienic environments for residents, staff, and visitors in line with care sector standards.

Key Responsibilities

Plan, complete and record site audits; close actions. Ensure delivery to contract hours, budgets, SLAs and specs. Lead 16 operatives: recruitment, onboarding, coaching, performance. Manage rotas, holidays/absence; process payroll inputs accurately. Respond promptly to client and team calls/emails; resolve issues within SLAs. Cover clean when required to protect service. Engage clients to secure survey scores/feedback and drive improvement. Order materials, control usage; complete regular stock checks. Maintain H&S and COSHH compliance; champion TCS culture and behaviours. Identify upsell opportunities.

Key Objectives (KPIs)

Service & Quality:

100% audits per visit matrix; 95% score; actions closed in 5 working days (high-risk 24h).

Hours & SLAs:

100% rostered hours delivered; cover plan within 4h;

People & Payroll:

Vacancies filled within 10 business days; absence cover 95%; payroll on time with 0.5% errors.

Client Satisfaction:

Survey

8+/10

, NPS 2 formal complaints per quarter.

Safety & Compliance:

Zero RIDDOR; 100% mandatory H&S/COSHH, Infection Control; site files/RAMS 100%.

Stock & Cost Control:

Monthly stock checks; variance 5%, zero stockouts.

Reporting & Systems:

100% visits/comms logged within 24h.

Skills & Experience

Proactive, organised, calm under pressure; strong customer focus. Clear written/verbal communication; ownership mindset; team player. Proven multi-site people management experience. IT literate (incl. Excel; audits/T&A/payroll systems).
The Clean Space has been delivering high-quality, value-for-money commercial cleaning services with an unwavering commitment to ethics since 2005. Our growing team expertly delivers cleaning services to a diverse range of corporate customers across London, the South West, South East and West Midlands.

Why You Should Join Us

We can offer you full training, a friendly & supportive team environment, great culture and potential for career progression. In addition:

We know how to get the absolute best from our people.

We actively recognise and reward our employees for a job well done. Ethics and empathy have been at our core since we started. By looking after our people, we know they will look after our customers and deliver an outstanding result. Our cleaning teams are effectively managed, supported and incentivised by an expert team of supervisors and managers who genuinely care for the individuals within their teams.

In addition, all employees benefit from our Employee Assistance Program (EAP) and Counselling Service. The 24/7 counselling and advice service provides support when our people need it most and the EAP offers staff access to a wide range of physical and mental health and wellbeing resources. It also includes a whole hub dedicated to shopping discounts to make your pay stretch a little further each month.

We like to make a 'measurable difference'.

Going the 'extra mile' is our normal. We prefer 'excellent' to 'acceptable'. We strive to lead the sector in terms of ethics, performance and approach. We want to make a real difference to the lives of both our people and our customers.
Strong company values guide everything we do.
Our core values guide everything we do. We'd especially love to hear from people who will live and breathe our values.

1. Work TOGETHER to make achieve our mission

2. Focus on EFFICIENCY

3. Make a MEASURABLE difference

4. Care about PEOPLE

5. Take OWNERSHIP

We are built to be flexible.

Not bound by traditional views or ways or working, we are unafraid to innovate and lead change in the cleaning sector. We are always seeking better ways of doing. Our team has a diverse range of experience and backgrounds which means we run our business very differently to other cleaning companies.

If you are ready to join exciting, caring team with a great ethos, please apply today. We look forward to hearing from you.

Please note: It is with regret that due to an extremely high volume of applications; we cannot respond to every application we receive. We will be in touch if we have any roles suited to you or if we have any questions.

Job Type: Full-time

Pay: 32,000.00 per year

Experience:

Site Manger : 1 year (preferred)
Language:

English (preferred)
Work Location: In person