Job Description

This role can be based in Birmingham, Manchester, London or Ipswich
Why this job matters
Professional Services was formed as a progressive development towards the convergence of multiple domains across BT. We pride ourselves on providing expert third line support to an extensive range of services; ensuring the required levels of availability are maintained. The team is widely recognised for getting things done, while making transformational improvements along the way. We do this by ensuring we have the right people to achieve our high ambitions.
We are seeking a passionate senior Site Reliability Engineer (SRE), to join the unit. This role will specialise in network engineering with a curious approach towards automation. Candidates will be required to leverage their expertise in Network engineering and use software to transform the way we interact with networks. A key responsibility will be investigating and learning new technologies, so a desire to learn is equally as valuable as experience.
What you'll be doing

• Network Delivery: Support the Implementation of flawless change into the live network, utilising automation and CI/CD pipelines.
• Network Monitoring: Configure and maintain monitoring solutions such as Elastic search and Apache Kafka to ensure the health and performance of our systems and Network.
• Automation Tools: Utilise tools such as Ansible to provision and manage infrastructure resources in a scalable and efficient manner.
• Technical Acumen: Apply your understanding of network principles to troubleshoot network faults within our systems and look at how you can optimize performance, and enhance security across our infrastructure.
• Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies.
• Customer Focus: Be a technical expert who understands the end-to-end journey of our customers.
• Growth and Development: As a technically talented expert you should enhance the brand of the team and support those around you to be accountable and perform at their best.

What you'll bring
Must have

• Experience in an ISP Environment: Proven experience in a fast-paced ISP setting, managing and troubleshooting large-scale networks.
• Network Fundamentals: In-depth knowledge of network protocols, including BGP, IS-IS, and others.
• Technical Proficiency: Strong understanding of network architecture, design, and implementation.
• Monitoring and Logging Solutions: Familiarity with monitoring and logging solutions such as Elastic search, Apache Kafka, and Prometheus.
• Programming Proficiency: Proficiency in at least one programming language, such as Python or Ansible.
• Growth Mindset: self-driven attitude towards learning new skills and aiding the development of others.

Nice to have

• Sysadmin / Server Management: Strong skills in system administration, server management, and compute resources.
• Vendor Hardware Expertise: Hands-on experience with hardware from leading vendors such as Cisco, Juniper, and Nokia.
• Continuous Application Deployments: Experience deploying new developments to live networks across a variety of infrastructure, including Virtual Machines, Routers, Switches, and Servers.

What's in it for you

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.