Job Description

We are looking for a proactive and detail-oriented

Site Reliability Engineer (SRE)

to join our Platform Engineering & Technology team. Why not join us and shape the future of platform engineering.

Wickes is a digitally-led, service-enabled home improvement retailer, focused on helping the nation feel house-proud. We are 'big on people' and committed to a culture where everyone feels proud to be part of the Wickes family. Join our agile, cross-functional teams in a supportive, collaborative environment as we become a 'seriously digital' business, leveraging modern, event-driven architectures (MACH) to deliver best-in-class customer and colleague experiences.

The Role:

As a Site Reliability Engineer, you will be a guardian of our production systems, ensuring the reliability, scalability, and performance of our 'seriously digital' platform. You'll blend software and systems engineering to build and run large-scale, fault-tolerant systems, crucial for our customer-facing and internal services. You'll embrace our "platform as a product" mindset and deliver reliability as a key feature.

Key Responsibilities:

You'll define and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs), driving initiatives to enhance reliability, performance, and scalability. You will design, implement, and manage observability solutions, including monitoring, logging, and tracing, with strong expertise in Datadog for proactive dashboards and alerts. Automate manual operational tasks to reduce toil and improve system resilience. Collaboration is key both with our Platform Engineers, to ensure we manage and improve cloud infrastructure using Infrastructure as Code (IaC) tools like Terraform, Ansible, and Packer. You'll integrate reliability and performance considerations into CI/CD pipelines. You'll anticipate future infrastructure needs by monitoring system performance and usage trends. With good judgement and a sense of urgency, you will have demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity.

Does this sound like you?

Proven experience in a Site Reliability Engineering, DevOps, or Production Engineering role. Expertise in the AWS ecosystem, with a deep understanding of its services and best practices for building resilient architectures. Strong experience with Infrastructure as Code (IaC), particularly with Terraform and Ansible. Experience with Packer is also required. Proven experience with modern observability stacks, with specific expertise in Datadog. Proficient in using JIRA and Confluence. Solid understanding of CI/CD pipelines and their role in maintaining a stable production environment.

What's in it for you?

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.

We're a team. And teams work best together when they know and respect one another. Listen and learn from one another. So we offer a hybrid working model. Giving you the support you need to do well at work, and the flexibility to make life work for you.

We'll also equip you with a benefits package that includes:

Competitive package including an annual bonus 25 Days holiday plus bank holidays Contributory Pension and Life Assurance Flexible Hybrid working (2-3 days in Watford) Save-as-you-earn scheme Colleague discount Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.

About Us:
We are a multi-channel retailer operating in the home improvement market. With 40 years in industry, we now generate revenue in excess of 1.6Bn across 230 stores delivered by 8,000+ colleagues.

We care for our people - and we look out for one another. Everyone has a voice. We're ambitious, but we're inclusive, supportive and down-to-earth with it. Anyone can build on their talent and expect our support to get on.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.

Closing date for application 31/7/2025