Job Description

Job Title:

Site Supervisor (Super Wizard)

Grade:

E

Reports to:

Supreme Wizard (Group Ops Manager: Leeds)

Line Manages:

Duty Managers (Duty Witches and Wizards) & Customer Hosts (Witches and Wizards)

Scope of Job:

Responsible for the effective day to day running of The Potions Cauldron Leeds. Maximising profit through a pro-active approach to operational issues and people management as well as a consistent delivery of brand proposition in terms of customer service, Guest Experience and a safe working environment.

Key Objectives:

1. Day to day management of Shop & Attractions via use of standards checklists and monitoring on-site activity.

2. Ensure designated cash handling and reporting procedures are consistently enforced.

3. Site Supervisors must ensure that safe working procedures are in place for all work activities.

4. Ensure that adequate stock is available at all time for the core function of the brand's retail offerings.

5. Act as an ambassador for the Potions Cauldron Group at meetings and other events.

Main Responsibilities:

Operations

Day to day management of Attraction via use of standards checklists and monitoring on-site activity.

To ensure that the attraction is presented and maintained to acceptable standards in all areas at all times via 'walking the attraction' at regular intervals throughout the day.

Execute all required Health & Safety measures.

To feedback comments, propose training needs and operational changes in order to continually improve the delivery of the experience.

Ensure that all administration and paperwork for remit of this position are up to date, signed and checked on a weekly/ monthly basis.

Ensure the highest standards of accurate and efficient cash handling procedures; check floats, check safe, monitoring staff and customers during transactions, banking and cash security.

Ensure standards of staff appearance, conduct and welfare are kept.

To act as Duty Manger as and when the business needs dictate, by overseeing and co-ordinating efficient operation of the attraction. Take ownership of any obstacles to the smooth running of the building and follow through to resolution.

Duty manager responsibilities and additional responsibilities could be extended to events and functions, which include late evening or nights.

Hours will comply with the operational needs of the visitor attraction including weekends, bank holidays and evenings

To carry out any other duties and responsibilities as reasonable required by your line Manager based on the changing needs of the business.

To be available to work as and when the business needs in any department

To find creative ways to improve the offering, team and guest engagement.

Misc

To attend any training sessions required of the role.

To attend any meetings in and out of the business required of the role.

Any other reasonable request.

Health & Safety

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Health and Safety Policy and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Job Type: Full-time

Pay: 25,184.25 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Discounted or free food Employee discount Store discount
Schedule:

Day shift Monday to Friday Weekend availability
Ability to commute/relocate:

Leeds LS2 8LQ: reliably commute or plan to relocate before starting work (required)
Experience:

Retail sales: 1 year (preferred) Hospitality: 1 year (preferred)
Work Location: In person

Application deadline: 07/07/2025
Reference ID: HIWL/SS2
Expected start date: 18/08/2025