Job Description

The Maintenance Supervisor at Waterside House - M&S Head Office is to support the Division Operations Manager in the technical knowledge, reporting and coordination within the following areas:

Project work e.g., Asset replacement focus, P1's/P2's, Focus reports. Productivity reporting Compliance reporting - PPM management Remote technical support - Trade impacting incidents etc Spend & Budget control

Be the technical expert for the site liaising with internal & external customers to drive operational results.


Supporting the Division Operations Manager managing site escalations, supporting with communications with the Office Maintenance team (ACM's) based at Waterside House as a secondary line of contact.


Be line manager for the Waterside House colleagues for holidays, absence and first line manager duties liaising with other key functions that support on a National basis. E.g. HVAC, Water.


All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.

Safety

Always comply with the company Health and Safety Policy. Complete all mandatory online training and Evolve modules. Ensure that compliance documentation is always completed and up to date highlighting any concerns across to DOM

People

To ensure company policies and practises are followed and delivered consistently. To ensure people performance is optimised. Attend / hold meetings with your line manager and direct reports to ensure effective cascade of all City communications and ways of working. Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments. Support the Divisional Operations Manager on all technical, people and FM process issues.

Excellence

Prioritise workload in line with Waterside House priorities to achieve agreed timescales and response times. Identify non-repairable faults in plant and machinery and promptly advise Divisional Operations of findings, with recommendations regarding suitable replacement. Advise Divisional Operations Manager of any repair and maintenance issues arising from CANO/Hospitality report to ensure supplier/technicians actions are recorded. Carry out surveys and complete reports as required by Divisional Operations Manager. Always represent the company in a professional manner and develop a good working relationship with City and customer employees Work with company and customer employees to ensure laid-down standards of quality are maintained at all times Monitor and report/update Mercury system including live job updates and resource availability

Integrity

Ensure reports are produced in timely, professional & confidential manner Follow and support spend & budget control processes for the Division, ensuring that all costs are agreed, validated, and approved as required Communications to business & client is professional and accurate ensuring only relevant information cascaded Comply with any other reasonable request or instruction from the City management team


This role is responsible for logging material spending and purchasing and supporting the Line Manager to ensure best value from 3rd party contractors



The Waterside House Maintenance Supervisor is responsible for the direct line management of the sites Technicians which includes Electrical Technician, Building Work Technician, HVAC Technician whilst covering on an ad-hoc basis any suitable works qualified to carry out..



Educated to GCSE / Standard Grade level as a minimum, NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. City and Guilds 18th edition 3 phase electrics and its applications Ability to advise/support on a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers, and microwaves Quality of repairs and maintenance Speed and efficiency of work within Excel, Word and other systems required Maintenance of the Health and Safety policy Client and City colleague relationships and feedback

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.


The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.


It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.


Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.