Job Description

Heritage is for everybody, and we are here for heritage.



Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.



That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.



We are looking for a Site Supervisor to join our team. The role is full time, working 36hrs per week, for a fixed term ending 31st October 2026.



The Benefits



28,949 per annum pro rata (15.46) 36 hrs per week fixed term until end of October 2026 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years Matched pension contributions up to 10% Flexible hours The opportunity to progress your career within the heritage sector Apprenticeship opportunities Subscriptions to professional bodies Free access to all English Heritage sites for you and up to six friends and family members 25% discount in our shops and cafes Enhanced maternity, paternity or shared parental leave Options to buy additional leave An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs Opportunities to go to some of our great live music and history events

Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Operations, Experience and Engagement team at Tintagel Castle and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.



You'll be duty managing on a roster basis, 5 days out of 7 with regular weekends. You will be heavily involved in the day to day operations of our busy site at Tintagel Castle, ensuring a great customer experience and compliance with statutory regulations and safety procedures. You will manage the Visitor Assistants, and lead by example in delivering exceptional service, and ensure all public areas are maintained to the highest standards.



We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.



As one of our Site Supervisor, you will be using your excellent organisational skills and people skills to deliver a great visitor experience whilst ensuring the site is safe and compliant.

You will oversee our Visitor Assistants with there daily areas of responsibility and be responsible for Cash Handling on site.

To be considered as a Site Supervisor you'll need:

Experience in leading a large team. Great communication skills. A passion for Customer Service. Good level of IT skills Natural problem solver

Interviews will be held on the week commencing 26th January at Tintagel Castle or a Teams interview can be arranged on request.



If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Jon Barber, Site Manager Tintagel Castle via email Jon.Barber@english-heritage.org.uk or telephone 01840 770328 No agencies please.

Find out more about us and what we do:

https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/



Everybody's welcome at English Heritage



Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.



We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.