Job Description

Site Manager/Operations Manager Purpose of the Role

As Site Manager, you will be responsible for the overall leadership and management of all operations on site, including the sites picking, packing, goods-in and dispatch functions. You will ensure that all activities are carried out efficiently, safely and in line with company standards and customer expectations.

You will hold full responsibility for site labour control, including rota management, HR coordination and conducting staff 1:1s and performance reviews. You will also oversee the implementation and effective use of operational software systems, ensuring they support productivity, accuracy and data integrity across the site.

A key aspect of your role is maintaining and promoting health, safety and environmental compliance whilst fostering a strong safety culture and ensuring the site operates legally and responsibly.

Your leadership ensures that the site performs efficiently, cost-effectively and to a consistently high standard.

Main Responsibilities Operational Oversight

Manage daily warehouse activities including goods-in, picking, packing and dispatch operations. Coordinate workloads and priorities to meet customer service and delivery commitments. Oversee stock flow and ensure operational procedures are followed correctly. Maintain high standards of organisation, productivity and accuracy across all departments. identify and develop areas of the business where possible, to the benefit of the business.

Labour & Resource Management

Take full responsibility for labour control on site, ensuring staffing levels meet business needs while maintaining efficiency and budget control. Prepare and manage staff rotas in line with forecasted demand and operational requirements. Monitor attendance, performance and overtime to ensure effective workforce utilisation. Conduct 1:1s, performance reviews and return-to-work interviews in accordance with company HR processes. Work closely with HR on recruitment, training and employee relations matters. Support the development and progression of team leaders and warehouse staff.

Quality & Accuracy

Ensure all orders are picked, packed and dispatched accurately, efficiently and on time. Maintain robust checking and verification processes for outgoing goods. Investigate and resolve errors, implementing corrective actions and improvements. Keep complete and accurate records for audits, traceability and compliance purposes. Engagement with key clients, keeping a strong relationship. Organising and managing the dispatch and collection process with logistics partners and customers where needed Provide resource support during operating periods for additional equipment and resupply in a timely and effective manner.

Health, Safety & Environment

Take full accountability for site health, safety, and environmental standards. Ensure all activities comply with legislation, company policy and best practice. Conduct and record regular risk assessments, safety inspections and briefings. Promote a proactive safety culture and lead by example. Ensure all incidents, near-misses and hazards are reported and investigated appropriately.

Systems & Operational Software

Lead the implementation, development and effective use of operational software systems (e.g. Warehouse Management Systems, time and attendance tools, production tracking). Ensure systems are used consistently, accurately and efficiently across all departments.

Leadership & Team Development

Provide clear direction and daily leadership to supervisors and operational teams. Foster a positive, collaborative and high-performance culture. Communicate targets, expectations and feedback effectively. Encourage professional growth, accountability, and ownership among all team members.

Continuous Improvement

Identify and implement opportunities to improve productivity, efficiency and cost control. Lead or contribute to projects aimed at process optimisation, technology adoption and performance improvement. Monitor site KPIs and drive actions to achieve or exceed operational goals.

Skills, Knowledge & Experience

Proven experience in managing a warehouse, fulfilment, or logistics operations (picking, packing, and dispatch). Strong understanding of labour management, rota planning and HR processes. Excellent leadership, communication and organisational skills. Solid understanding of health, safety and environmental compliance. Analytical mindset with strong problem-solving abilities.

Key Skills

Hands-on and proactive leadership style. Detail-oriented with a strong focus on accuracy, safety and compliance. Calm, decisive and effective under pressure. Technically minded, with confidence using and improving digital systems Committed to continuous improvement and team development

Why Join Us?

This role will bring you part of a group that believes in people, our guests, our teams and yourself. You'll have room to develop, implement and manage the team to the best of your ability with the support of all staff.

You'll be surrounded by supportive colleagues, enthusiastic site teams and a department that's excited to help you do your best work.

Job Type: Full-time

Pay: From 35,000.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Work Location: In person