Job Description

SkillStation Support & Implementation Consultant

Reporting to

SkillStation Implementation Manager

Benefits

At least 80% (4:1) office-based with flexible & hybrid working 26 days holiday plus statutory holidays Training & development as required Pension contribution Private Health Scheme Death in Service Benefit Sick pay Free on-site parking Free refreshments

About Think Eleven Limited, Part of TTC Group

Think Eleven create and host web-based training, skills & competency management software (SkillStation).


We work with some of the world's most recognisable brands such as Rolls-Royce, Siemens Energy, and many others. Our USP is the combination of SkillStation, plus our expertise in Competency Management and helping our clients develop a transformational Competency Framework, which is then migrated into their SkillStation account.


Our company name originated from client feedback where we scored "eleven out of ten". Our approach and culture are founded on positive behaviours and values that we exhibit both internally and externally.


We are experiencing strong growth from UK and overseas markets and exciting challenges with each new client, hence the need for this and other important roles.


The successful candidate will have the right cultural and behavioural alignment, in addition to the knowledge, skills, competencies and experience required to drive our business forward. You will play an important role in supporting the growth and change within our business, joining a busy department on a journey of transformational change.

The Role

Reporting into our Implementation Manager, you will be responsible for supporting clients through their SkillStation adoption, onboarding and post implementation support process. Ensuring they have an excellent customer experience.


You will have the opportunity to grow and develop more widely within the company based on your ability.


Working alongside within our Support and Implementation team, you will:


Support the client journey from current state to future state using SkillStation. Review and cleanse client data prior to SkillStation upload. Populate client data into SkillStation. Support online demonstrations with clients to understand their current challenges and strategic objectives. Support clients post implementation with on-going support, advice, and guidance. Advise our Technical Team where system enhancements might improve customer experience. Participate and contribute during our cross-functional team meetings. Add value in everything you do.

Skills & Experience

Strong Microsoft Excel skills and the ability to: Sort and filter data. Analyse and reconfigure data. Perform V & X Lookups. Work with pivot tables. A keen eye and attention to detail. Confident and proficient use of Microsoft Word, PowerPoint, Outlook and Teams. Extremely well organised with good file management. Logical thinker who considers the consequences of actions. Conscientious and recognises the importance of deadlines and priorities. Can work effectively alone and as part of a team. Effective communicator, both internally and externally.

The Small Print

Strictly NO agencies. * All applicants must have the right to work in the UK.