Job Description

We want you to:

To advise policyholders on general queries and insurance claims issues for relevant or related peril, and to provide world class, full lifecycle claims handling and to act as the primary customer contact in managing a portfolio of fast-moving, household claims

We'll need you to be able to:

Respond to Policyholder portal messages professionally and within our agreed SLA Advise policyholders on general queries and insurance claims issues for relevant or related peril Build policy-holder confidence by developing rapport and listening to each and every policy holder specifically. Check that the policy covers the claims. Take a methodical approach to each claim and working through the processes with each policy holder. Request and gathering documents and information from customers such as receipts, photographs, or accident reports. Arrange for payment to be made within authority levels. Manage a high-volume portfolio of fast paced claims through prioritising by individual circumstances from set up to settlement. Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims. Perform basic fraud checks and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team. Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder. Negotiate settlement of claims both verbally and in writing. Assist with overflow calls during peak times where necessary. Constantly seek improvements in how we deliver excellent customer service. Ensure that SLA's and KPI's are met and maintained consistently. Undertake any individual or team task or activity reasonably requested and in line with the company values

Experience/knowledge

At least 2 years experience in a Customer Service role. Previous claims experience is desirable but not essential

In return, we can offer you:

Basic Salary 24,000-26,000 (DOE) as well as market leading benefits.


25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

Discretionary performance related bonus On-site gym Free on-site parking Free on-site breakfast bar Complimentary on-site snacks and soft drinks An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.


We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.