Job Description

SMB Account Manager \xe2\x80\x93 Customer Development

Provide our customers with relentless protection against Cyber Threats

Know how to make a customer of years feel just as important as the day they signed on the dotted line? Our SMB Customer Development team handles all our existing Mimecast accounts throughout the Region. As a dominant innovator in our market, our customers expect more from our service. That means showing them you\xe2\x80\x99re motivated to understand their businesses and use your commercial acumen to solve the problems that matter to them. Ultimately, you will have a proven track record of success in generating upselling opportunities and a high retention rate of customers. If you\xe2\x80\x99ve worked with corporate technology, cloud computing or cybersecurity, that\xe2\x80\x99s even better!

This is a pacey, but well-oiled sales environment that is regularly reinventing itself. We keep ahead of market trends and innovate together, and then demonstrate our potential as individuals. But you\xe2\x80\x99re never far from the support of your team-mates and expert partners throughout Mimecast.

From optimistically pursuing your monthly, quarterly, and annual upsell revenue targets, to travelling to meet clients in person, you\xe2\x80\x99ll walk the line between customer care and shrewd sales opportunities. When you know you\xe2\x80\x99re the first and last person they call for anything cybersecurity related, you\xe2\x80\x99re a success. In return, we promise you first-class development, ample rewards, and a company culture you\xe2\x80\x99ll find it difficult not to fall in love with.

The SMB Account Manager Customer Development role entails the following;

• Looking after customers from 100-199 employees
• Managing a book of around 350 customers
• Working closely with other departments such as Customer Success, Sales Engineering, Channel Team, Licensing and Renewals to ensure the customer gets a remarkable experience and are fully protected from new and emerging security threats
• Partnering with our channel community on all customer engagements
• Ability to understand and share the value of multiple solutions across the wide spectrum of threats that could impact an organisation
• Engage with customers at all levels from IT technician to C-suite
• Achieve against monthly, quarterly and annual upsell and retention targets
• Adhering to KPIs set to drive success including pipeline generation, meeting targets and utilising our CRM system SFDC.
• Excellent career progression and development opportunities
• A fun, energetic environment with great team spirit and rewarding culture

Requirements

• Degree level education (preferred but not required)
• 1+ plus years IT or SaaS sales experience
• Proven sales achievement against activities/KPIs
• Previous experience working with high volume opportunity transactions
• Experience selling through channel partners a plus
• Understanding of customer buying process with various stakeholders
• Excellent communication skills, ability to deliver sales presentation
• Competency with customer relationship management platform Salesforce
• Results oriented team player comfortable with a high performance and dynamic environment
• Excellent organisation skills as this role is particularly fast paced and you will be managing multiple opportunities at any one time

Why Mimecast?

We\xe2\x80\x99re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly \xe2\x80\x93 and outstandingly. We\xe2\x80\x99re big on honesty because it makes us better. We\xe2\x80\x99re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That\xe2\x80\x99s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That\xe2\x80\x99s why we\xe2\x80\x99re committed to building an inclusive, diverse community that celebrates and welcomes everyone \xe2\x80\x93 unless they\xe2\x80\x99re a cybercriminal, of course.

We\xe2\x80\x99re proud to be an Equal Opportunity and Affirmative Action Employer, and we\xe2\x80\x99d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won\xe2\x80\x99t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

Mimecast