Job Description

Senior Management Team (SMT) and Business Support

28 - 35 hours per week, 25,425 per annum (pro rata re 28hrs)

Permanent Contract

An exciting opportunity has arisen for an experienced SMT & Business Support to provide effective and efficient administrative functions to Age UK Sunderland's SMT. The successful candidate will support SMT with business administrative support, co-ordinate SMT activities and associated duties.

The successful candidate will be confident, be able to use their initiative appropriately with excellent organisational and communication skills and have high level administrative qualifications/experience. You must also be proficient in IT packages including word, excel and PowerPoint.

A high level of experience of effective minute taking and advanced administration is required and a sound understanding of the importance of confidentiality at all times.

To request an application pack you can email

enquiries@ageuksunderland.org.uk

or download one directly from our website

www.ageuksunderland.org.uk

. Alternatively send alarge SAE for 93ptoAge UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland. SR2 7AQ. Tel: 0191 5141131.

CV's are not accepted for this role.

Closing Date: 5 pm - 18th July 2025

Interview Date: 25th July 2025

Job Purpose

To provide effective and efficient SMT & Business administrative support co-ordinating all activities and associated administrative duties in line with business need.

Provide first class professional and confidential administrative support to the Age UK Sunderland's SMT.

Co-ordinate SMT diaries, prioritising, scheduling and cancelling meetings.

Organise and facilitate internal/external meetings, events, appointments, collate information, provide briefings, arrange and carry out follow up actions.

Provide key point of contact for the SMT determining and dealing with all internal and external contacts effectively.

Coordinate correspondence, electronic and paper-based communications, prioritising, actioning and storing as appropriate.

Assist SMT in both national and local campaigning work, liaising with Age UK Campaigns unit, partner organisations, general public and media etc. on their behalf.

Provide business administrative support in all aspects of recruitment of new staff and of current staff (e.g. minute taking at staff consultations, disciplinary investigations and hearings etc.).

Draft, word process and distribute emails, letters, reports, agendas etc. on SMT's behalf.

Actively coordinate on the planning, organisation and facilitation of successful organisational conferences and events (e.g. celebrations, etc.), coordinating working groups, staff and volunteer teams to support and deliver.

To act as main point of contact Age UK Brand matters and use of Age UK Brand Bank online system to design compliant promotional materials for Age UK Sunderland, e.g. leaflets, posters, letterhead, signage and marketing etc.

To provide administrative maintenance and repair support.

Research, source information and produce briefings on behalf of the SMT.

Use available systems to establish and maintain the smooth running of the SMT office, ensuring information is accessible and quickly retrieved.

To provide the administrative function of AUKS's website and social media platforms

To support in the provision of communication technology

Provide a fully comprehensive administrative function to service the Board of Trustees including:

- effectively planning and organising of Board and subcommittee meetings

- effective minute taking, production and distribution of Board & subcommittee minutes and papers.

Assist in Charity matters including the coordination of the Annual Review and HR related administrative reports.

Assist the SMT in maintaining quality assurance systems, e.g. ISO9001and Health & Safety accreditations.

To follow all organisational Safeguarding policies and procedures.

To follow all GDPR procedures and principles.

Requirement to attend some evening meetings (approx. 6 per annum)

To abide by all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy.

To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the CEO.

Person Specification

Essential Requirements:

The ability to conduct professionalism & strict confidentiality at all times

A good standard of education

Excellent verbal and written communication skills

I.T. literate with experience of word processing, spread sheets, mail merge, database, PowerPoint and desktop publishing

NVQ level III qualification in Business Administration or equivalent/above or relevant experience

Fast and accurate word processing

Ability to work independently and as part of a team and manage own workload

Substantial admin support experience at reporting to senior management level

Experience of diary management and ability to prioritise

Experience in comprehensive minute taking

Ability to competently understand and abide by Age UK Sunderland's Confidentiality Policy

Excellent organisational skills

Excellent interpersonal skills

Ability to work under pressure and meet deadlines

Experience of HR administration

An understanding of and empathy with the needs and aspirations of older people

Understanding of GDPR and data protection policies

Desirable Requirements:

Hold a recognised shorthand qualification

Job Types: Full-time, Part-time, Permanent

Pay: 25,425.00 per year

Expected hours: 28 - 35 per week

Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Application deadline: 18/07/2025