Job Description

Vacancy Name

SOC Engineer

Req Number

VN214

Employment Type

Full-Time

Location

Leeds/Hybrid

Position Summary

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.



At Claranet, we're experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We're committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.



We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.



In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers.

Working for Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.



But what we think makes us different is 'Team Claranet,' our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee's fundraising efforts.



Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Duties and Responsibilities

Essential Roles & Responsibilities

As a SOC Engineer, you play a key role in the delivery, operation, and continual improvement of our SOC service portfolio. You bring technical expertise across detection platforms, respond to complex support issues, and contribute to both customer-facing engagements and internal engineering development. You work alongside our analysts and optimisation teams to ensure platform reliability, customer onboarding, and lifecycle maintenance are delivered to a consistently high standard. In addition to your hands-on engineering responsibilities, you contribute to pre-sales support, provide mentorship to junior team members, and act as a technical escalation point for SOC service requests.

Key Responsibilities

Platform Engineering and Support

- You deliver 1st and 2nd line technical support across detection and response technologies, ensuring timely resolution and service continuity for managed SOC customers

Support Customer Deployment and Onboarding

- You deploy and configure supported platforms to onboard customers in live services

Lifecycle Management

- You support the full lifecycle of platform engineering, including patching, maintenance activities, upgrades, and coordinated service transitions

Support Continual Improvement

- You contribute to the design, review, and continual improvement of SOC engineering solutions, ensuring alignment with customer requirements and service best practices

Escalation and Mentoring

- You act as a technical escalation point and support the development of other team members through structured guidance and mentorship

Internal Documentation and Standards

- You contribute to internal documentation development and ensure engineering artefacts remain aligned to service standards

Pre-Sales Support

- You participate in technical pre-sales activities under the guidance of a Senior SOC Engineer, providing supporting artefacts and demonstrations

Essential Duties

Security Platform Deployment and Optimisation

Deploy and configure SOC platforms across supported customer environments Apply best practices for tuning, stability, and integration to ensure platform readiness

Engineering Project Delivery

Collaborate with engineers and analysts to deliver engineering workstreams Support service transitions and handovers with appropriate documentation and assurance

Customer Engagement and Delivery

Collaborate with customers throughout the technical delivery lifecycle, including discovery workshops, onboarding calls, integrations, testing, and in-life support Manage customer issues through to resolution, ensuring clear communication, high-quality documentation, and technical assurance Support customer presentations and deliver live or remote sessions tailored to both technical and non-technical stakeholders

Continual Improvement

Support innovation initiatives within the SOC Engineering team Contribute to the ongoing development and refinement of SOC platforms, tools, and service capabilities

Collaboration with Other Teams

SOC Operations Teams

- Support SOC Analysts by ensuring platform health, tuning, escalations and detection coverage

Security Optimisation

- Collaborate with the Security Optimisation team to ensure customer deployments align with service descriptions and customer expectations

Sales and Pre-Sales

- Provide technical expertise during the sales lifecycle, including solution scoping, product demonstrations, and bid response

Automation and Detection Engineering

- Work closely with specialist engineers to operationalise new detections and playbooks

Position Specifications

Required Qualifications & Experience

You may be required to hold or obtain UK Non-Police Personnel Vetting (NPPV) and/or a Security Check (SC) clearance as part of this role Hands-on experience in security engineering, including direct involvement with SOC tooling and service delivery Experience deploying and supporting detection and response platforms in an operational SOC environment Experience supporting customer deployments and integrations across one or more supported technology stacks (see Technology Profile(s) Comfortable working within hybrid cloud and on-premise environments Strong communication skills, including presentation and written documentation. Able to articulate SOC processes and security concepts to both technical and non-technical audiences Willingness to travel as required for project or customer delivery Educated to degree level or equivalent industry experience Committed to ongoing personal development and certification aligned to supported technology stacks

You are expected to demonstrate and develop the platform-specific capabilities outlined in the applicable Technology Profile(s)

Technical Knowledge

SIEM and XDR Engineering

- Understand the architecture and configuration of SIEM and XDR platforms in multi-tenant environments. Deploy, integrate, and maintain telemetry pipelines across cloud and on-premises sources to support detection, investigation, and response

Telemetry and Log Management

- Know how to onboard and normalise diverse data sources, troubleshoot ingestion issues, and ensure log integrity and availability across customer environments

Infrastructure Troubleshooting

- Be able to diagnose configuration, deployment, or health issues across endpoint agents, log collectors, and cloud-native connectors

Access Control and Delegation Models

- Apply secure identity and access models (e.g. RBAC, managed identities, API permissions) to support SOC operations and automation within customer environments

Automation and Integration

- Understand the fundamentals of SOC automation using orchestration platforms. Work with APIs and scripting tools to support automated enrichment, response, and workflow integration

Platform Operations at Scale

- Operate and support SOC tooling in an MSSP context, managing configuration consistency, performance, and health monitoring across multiple tenants and customers

Security Concepts

- Demonstrate working knowledge of detection lifecycle concepts, threat modelling, and security telemetry relevance. Understand how engineering actions support detection, triage, and investigation outcomes

Tooling names, query languages, and stack-specific skills are specified in the applicable Technology Profile(s)

Behavioural & Professional Competencies

Communication

- Deliver clear and appropriate updates to both internal stakeholders and customers, translating technical details into actionable insights

Collaboration

- Work closely with SOC analysts, fellow engineers, sales, and the optimisation team to deliver high-quality services and solutions

Problem Solving

- Diagnose and resolve complex technical issues by correlating platform, network, and endpoint telemetry across diverse environments

Adaptability

- Rapidly adjust to platform changes, customer requirements, or threat landscape shifts, contributing to platform and process evolution

Professionalism

- Represent the SOC Engineering team with a high standard of technical credibility and customer engagement

Technical Proficiency

- Apply platform knowledge and troubleshooting skills to deliver engineering support and continual improvement

Professional Development & Career Progression

Claranet supports ongoing professional growth. As a SOC Engineer, you are encouraged to pursue certifications aligned with the SOC's supported platforms and to participate in ongoing training. This role provides a path to more senior engineering roles, or technical consultancy as the service portfolio grows.

Salary

Competitive