Job Description

Social Account Manager
Department: Social & Content / Advertising
Location: London
Contact type: 12-month fixed term contract
Full Time/Part time: Full Time
Reporting into: Client Partner
About Ogilvy:
Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madri beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondel?z International, Unilever, TK Maxx and Pernod Ricard.
In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world's biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year.
The Role:
This role offers the exciting opportunity to work on a high-profile international B2B tech client, driving their marketing and advertising efforts across a global network. You will be responsible for managing campaigns throughout the year, collaborating with our strategy, creative, and production teams to deliver best-in-class advertising campaigns and content that resonates with a global audience.
This role is ideal for someone with a strong understanding of B2B marketing and advertising, particularly within the technology sector. You should have experience managing organic content and paid campaigns that build brand advocacy. The ideal candidate will know how to effectively manage an account, following processes and ways of working internally, with agency partners, and with our clients.
You will be responsible for managing two small local teams, ensuring alignment with the global strategy and facilitating effective communication and collaboration. You will also work closely with our global network, coordinating efforts and ensuring consistent brand messaging across all regions.
The candidate will have the support of a Client Parter to not only deliver content but ensure it is performing effectively on an on-going basis, leaning into our data teams for insights on reporting, and performance.
What you'll be doing:
Client Relationship Management

• Build and create productive client relationships with junior and mid-level clients throughout the delivery of projects, clearly communicating and managing expectations throughout.
• Proactively consider how actions will affect clients; responding quickly to meet client's needs, resolve problems; avoid over-commitment.
• Understand the importance of account 'admin' - issuing contact reports etc.
• Act as the client's trusted advisor by providing strategic guidance with insight into marketing, best practice and performance, providing opinions about the brief and the work and being keen to contribute.

Making Work We're Proud Of

• Have a solid understanding of process and proactively manage projects - facilitating conversations between team members and considering how we can make the work even better at each stage.
• Increasingly be able to see the work we do in its strategic context - how and why it answers a business problem and how it connects to the bigger picture.
• Provide opinions about the brief and the work and be keen to contribute - clearly valuing the quality of the work over a pure focus on process.
• Collaborate with clients to develop comprehensive strategies tailored to their objectives, target audience, and budget.
• Manage the curation and development of content.
• Ensure content is performing and effective on an on-going basis, leaning into the data team.

Delivery

• Comfortably take responsibility for successful delivery of the projects assigned to you, with light supervision.
• Understand what decisions are within your remit, and what is not, and engage others accordingly to ensure that those who are accountable can assist and guide as needed.
• Identify potential project risks and develop contingency plans.
• Lead client's projects and remain responsible for their daily management, while building strong relationships and fostering good team spirit with both clients and members of the agency to bring great ideas and creative work to life.

Commercial Acumen

• Recognise when to escalate issues which have commercial implications with your account director.

Collaboration

• Proactively consult with key members of the project teams (internal and external), to facilitate partnership-oriented actions.

Problem Solving & Decision Making

• Resolve problems and make decisions on your own projects, consulting with stakeholders as needed. Actively recognise when escalation is necessary without being prompted.
• Create relevant options for addressing problems/opportunities and achieving desired outcomes on your projects. Take your line managers and partners solutions, not problems.

Required Skills and Experience:

• 4+ years of social media account management experience (B2B experience a plus).
• Strong understanding of social media platforms, algorithms, and best practices.
• Proficiency in social media management and analytics tools.
• Excellent communication and interpersonal skills.
• Proven project management skills.
• Experience delivering paid and organic social content.
• Organised, confident, and detail oriented.
• Passionate about social media and staying ahead of trends.
• Ability to collaborate effectively with internal and external teams.

How we help you Thrive:

• 25 days annual leave + 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am - 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to 25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

Skills Required