Job Description

Job Category: Non-Teaching
:
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE38RA
Worker Category: Hybrid
Salary: 26,832 - 28,146 per annum (pro rata for part-time)
Working Hours: 37 hours per week on a rota basis worked between 8.30am and 5.30pm Monday to Thursday and 8.30am and 5pm on Fridays
Contract Type: Permanent
Closing Date: Monday 29th December 2025
Interview Date(s): 19th - 30th January 2026
This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.
Do you want a job where you can improve the lives and wellbeing of the people of Leicestershire? Do you enjoy working in a fast-paced environment and are motivated by providing excellent customer service?
About the Role
As a Social Care Advisor, you will be the first point of contact for all internal and external queries and will a play a crucial role in advising, guiding, and supporting customers. You will handle a high volume and variety of complex and emotive adult social care enquiries via inbound and outbound telephone calls and emails.
You will be required to manage your caseload of queries until resolution which may involve providing the required information yourself, signposting to relevant services, or a referral to the appropriate Council service. Where you identify that an individual may be at risk, you will quickly capture and escalate the necessary information for further action.
There will be individual and service performance targets that you will be required to meet however we will ensure that you receive the relevant training and on-the-job support to enable you to fulfil your role to the best of your ability.
You will initially be based at County Hall in Glenfield however after training, you will move to a combination of office and home working.
About You
To apply for this post, you must:

• Understand how to deliver excellent customer service and have experience of direct customer contact via the telephone and of using complex databases to record and retrieve customer information.
• Have fast and accurate keyboard skills with good attention to detail.
• Be able to identify and record critical information and demonstrate quick thinking and problem solving.
• Have experience of working effectively as part of a team and on your own initiative.
• Have excellent communication skills including the ability to demonstrate tact, diplomacy, and empathy.
• Be able to remain calm and deal effectively with a pressurised workload.
• Understand the importance of identifying and effectively managing risk.

We'd also expect you to share and will ask you to evidence when you have demonstrated them as part of the interview process.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.
For more information or an informal discussion, please contact:
Rhiannon Watts, Team Leader
Telephone: 01163054518
To contact me via email, please click
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre:
By applying for this post, you agree to our
About Us:
About Leicestershire County Council
Leicestershire County Council is a and organisation. In August 2021, we also signed up to the . We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Skills Required