Job Description

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
We are looking for a Credit Controller to join our team at our new office in Kings Hill, West Malling. This role will be hybrid between home and office.
The Credit Controller for Social Care will support the management of the accounts receivable ledger for our Social Care division.
Key responsibilities will include liaising with funders for payment of outstanding invoices, service user account reconciliations, requesting credit notes and query resolution.
Reporting directly to the Social Care Credit Control & Group Cash Allocations Manager, this supporting role will ensure the function executes a robust cash collections process maximising timely collection for outstanding invoices.
Summary of Responsibilities

• In depth reconciliation of debtor accounts.
• Collection of outstanding invoices, ensuring they are paid within required period.
• Managing own workload and ledger.
• Reduce 60+ debt on your ledger.
• Inputting diary notes for all activities to build audit trail for the service user.
• Liaise with internal departments to ensure invoicing is accurate and queries resolved promptly.
• Build and maintain relationships with both internal and external stakeholders.
• Work as a team and help when other members of the team are absent.
• Send copy invoices & produced statements.
• Any adhoc duties within the department required.

Our ideal candidate will have...

• Experience in a credit control environment.
• Flexible and able to deal promptly with queries and information requests.
• Intermediate Excel Skills.
• Able to deal with heavy data sets, create & understand account reconciliations.

Why Cygnet? We'll offer you...

• Bonus scheme
• An opening to undertake further learning with our excellent apprenticeship scheme
• Expert supervision & support
• Employee referral scheme
• Free Health Cash plan
• 24 hours free GP support line
• Free life assurance cover
• Free eye tests
• Car lease discounts
• Discounted gym membership
• Free mortgage broker and Insurance cover
• Pension scheme
• Employee NHS - discount savings & "Cycle to Work" scheme
• Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks

Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What next?
If you care about making a difference - we want to talk to you.
Click the button to apply
Plan your commute
Kings Hill Office
Kings Hill Office
Kent
ME19 4AE
Our application process
01
Step 1
Application Submission
Your application is received and reviewed by our recruitment team.
02
Step 2
Automated Confirmation
You'll receive an automated email confirming receipt of your application.
03
Step 3
Application Review
We carefully review applications, considering factors like visa status, location, and experience.
04
Step 4
Initial Screening
If your application is suitable, you'll be contacted by the recruiter to arrange a telephone screening call.
05
Step 5
Interview
If you meet the screening criteria, you'll be invited for an interview, which normally takes place in person at the site you're applying to.
06
Step 6
Feedback and Offer
Following the interview, you'll receive feedback, and if successful, a verbal job offer that will be followed up with a written job offer and onboarding information.
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Colleague to colleague endorsements
Martin
Activity Coordinator
Recognised for
Passion
Martin has been with Cygnet over 5 years and shines in his AC role. He supports patients with care, handled a traumatic event with calm professionalism, and brings joy through initiatives like the Lego club. His emotional intelligence, teamwork, and quiet confidence make a real impact. Thank you, Martin-you're a star!
Amarachi
Support Worker
Recognised for
Support
Amarachi calmly and confidently supported a distressed individual, ensuring safety for all despite not being their allocated staff. He stepped in for the day, showing deep empathy and care. His dedication and support were greatly appreciated by both the individual and the team. Amarachi's compassion truly made a difference.
Chloe
Forensic Psychologist
Recognised for
Support
Chloe has stepped up into a senior role with grace, supporting the psychology team beyond expectations. Despite a heavier workload, she continues to share her knowledge generously and uplift those around her. We're lucky to have her-thank you, Chloe, for your dedication and leadership!
Eve
Support Worker
Recognised for
Passion
Eve passionately motivates residents to engage in community activities like day trips, swimming, and meals out. She plans with staff and encourages daily involvement, boosting residents' mood and confidence. Her support helps residents feel empowered and return from outings feeling positive and fulfilled.
Georgia
Activity Coordinator
Recognised for
Hard Work
Thank you for your thoughtful email and for sharing such helpful insights on the activity planners at Nightingale. It was a pleasure meeting you-your passion and dedication to creating meaningful experiences for young adults with disabilities truly shine. Your hard work is seen, valued, and appreciated. You're making a real impact!
Joy
Team Leader
Recognised for
Support
Joy showed incredible strength and compassion during a resident's crisis, staying extra hours and using therapeutic care to ensure comfort. Despite the trauma, she remained steady and supportive. Thanks to her dedication, the resident has fully recovered. Joy truly exemplifies what it means to be a support worker.
Tobi
Support Worker
Recognised for
Fun
Tobi brought joy to residents by organizing a vibrant African Themed Day at Beckly, filled with music, food, decorations, and laughter. Her creativity, care, and dedication made the event unforgettable. Thanks to her passion, the home came alive-her efforts truly deserve recognition.
Panka
Assistant Psychologist
Recognised for
Resilience
Panka receives high praise for her compassion, impactful sessions, and flexibility. She's described as the best therapist by a service user and is a true team player, balancing psychology service promotion with wider hospital support. Her dedication shone during the transition to a new psychologist-thank you, Panka!
Julie
Support Worker
Recognised for
Hard Work
Julie goes above and beyond, taking initiative to support residents' health and wellbeing. She acted swiftly to address weight concerns and reintroduced meaningful activities, helping a resident visit the supermarket for arts and crafts-her first since Covid. We're proud to have Julie on our team. Thank you for your dedication!
Danielle
Senior Nurse HC
Recognised for
Resilience
Danielle has stepped up as senior nurse, supporting the unit in the Clinical Manager's absence. Despite a busy schedule, she always makes time for staff and patients, staying calm and composed through challenges. Her resilience and soothing presence uplift everyone-her dedication truly stands out!

Skills Required