Job Description

CONTENT CREATOR AND ACCOUNT MANAGER (specialising in social)

Permanent, full-time hybrid role - typically 3 days in the office / 2 wfh)

28,000 to 31,000

Based in Tunbridge Wells, we're a niche agency working in the venue marketing and events world that (genuinely) puts our team's wellbeing at the forefront of what we do. We know who we are, what we stand for and what type of people and clients we want to work with; We're committed to delivering high quality traffic that converts to business through digital marketing campaigns.

Our company values

Authentic - We earn our client's trust by being genuine, honest and 'the best agency they've ever worked with'

Determined - We're committed to creating the right environment for long-lasting relationships and success

Proud - We take pride in who we are, what we do and who we do it for

Relevant - We never stop learning, evolving and developing our skills and knowledge

Human - Prioritising our well-being ensures sharper focus

Examples of how we put this into practice:

We finish at 1pm on a Friday to ensure there's enough time to relax and refresh.

We took the decision to respectfully not extend a client's contract that didn't integrate with our values and was needlessly causing anxiety within the team.

We offer flexible working of starting between 08:00 -10:00 and finishing between 16:30 and 18:30 and Friday's is 09:00 to 13:00.

Our client retention is mental. Some clients have been with us for over 12 years which offers an incredible base for growth. We're formulating our 3-5 years plan which is exciting for the whole team.

Future growth is only going to happen with talented, like-minded people so this is where you come in. We're looking for a person with strong digital marketing skills that's able to strategically implement and sync all activity in a clear and cohesive way.

What does the day-to-day role look like?

Content Creator

As a Content Creator at Patch you will produce captivating and meaningful posts, videos, visuals, and stories to grab our clients' audience's attention. You will focus on crafting content that aligns with and represents our clients' brands.

What does the day-to-day role look like?

Working closely with our Social Media Manager, you'll capture the essence, and they'll amplify it through the social media strategy.

You'll understand the campaign details across all marketing services and gain insight into the client's priorities. Share reports of insight and learning on content performance.

Understanding strategy from Account Directors, you'll learn the wider goals of clients, their strategy and upcoming campaign plans.

Crafting standout narratives that resonate with the audience and align with campaign goals.

Planning, directing and executing shoots with clients (not a weekly occurrence, but a large part of the role)

Editing and bringing visions to life through video.

Ensuring content aligns with the brand's voice, identity, and messaging.

Staying up to date with content-specific algorithm updates.

Account Management

You'll be the day-to-day contact for your clients ensuring that all elements of our digital marketing deliverables are on track and to a high standard.

Alongside the AD you'll be involved with the strategic direction of how best we can spend clients' budget to achieve objectives.

Confidence is managing accounts that are majoritively or solely social media delivery.

What we'd like you to have...

Extensive experience in LinkedIn and Instagram. TikTok is a bonus but not necessary for this role at this stage.

Strong understanding of the difference in content needed between social media platforms to resonate with audiences and their behaviour.

Standout creativity that includes out-of-the-box thinking, compelling ideas and fantastic concepts.

Confidence and experience in clear client-facing communication.

Experience working with different brand voices, identities and messaging.

Working with B2B brands is essential, and B2B is desirable.

A love for events is essential. Some shoots may run beyond traditional working hours. Majority of shoots are based in London however some can be further afield so ability and confidence to travel is a necessity.

What you can expect from us

Training in-house A culture that lets you flourish Support from each member of our team Opportunities to develop your skill-set and progress within the company Competitive salary and package 4.5-day weeks, we finish at 1pm on Friday.

What some of our team say about Patch:

Jackson Clark (founded Sep 2010)

Managing Director

I can honestly say I've never enjoyed Patch life more than I do now. I've always wanted to create an environment where we feel like a team that loves what they do and that everyone is evolving with the common goal of being our client's growth partner. Our commitment to everyone's well-being is a deliberate one as we want a happy workforce as this leads to better performance and life's too short to not enjoy it. We've come out stronger post-Covid which is testament to everyone's positive attitude.

A happy workforce means we can achieve things we didn't realise were possible. The hard part is to not take it for granted and collectively commit to evolving. I'm excited.

Melissa Tyler (joined Oct 2018)

Account Director

In the years I've been working at Patch I've learnt countless new skills and developed a much stronger understanding of specific services and digital marketing as a whole. I've also never had to ask for a raise, my development has always been recognised, praised, and rewarded. Everyone in the team not only encourages growth and development, but actively provides time and resources to implement it.

Tony Hill (joined Sep 2020)

Account Director

I feel like I waited years to find Patch, it's easily the best place I've ever worked. The company culture is like no other - there's no politics, just support and a shared drive to achieve the best as a team and support each other - and the flexible work environment has meant I've never had a better work/life balance. Except being at Patch doesn't really feel like work, just loving what I do.

The team are all talented, dedicated and passionate about their work and clients as well as one another, you couldn't ask for a better team to be a part of.

Natalie Preston (joined April 2016)

Accounts & Invoicing Manager

Everyone in Patch is so passionate it's infectious and it makes working so much fun. I work remotely but I feel very much part of the team and always share in the successes. It's a very flexible environment that means I can work around my children and still get all my work done.

Max Meads (joined Dec 23)

Social media account manager

"It's safe to say I've never worked somewhere quite like Patch, and joining the team has renewed my passion for the sector! It's one of the only jobs I've had since graduating from university where I've been looking forward to getting started again on Monday morning.

Working with so many varied and exciting clients is a massive selling point & means you grow your skills rapidly, and the company culture & ethos from the top-down is second-to-none. Everyone is welcoming, friendly, and more than happy to help you out or teach you new things."

Hannah Crowley (joined April 23)

Social media executive

Everyone at Patch has been so supportive and welcoming and I'm proud to be a part of such a great team. There's always a positive atmosphere in the office, and lots of opportunities to learn from others.

Daisy Dibbens (joined January 24)

Account Manager (social)

There's an energy at Patch that I've not experienced anywhere else. Patch is the people, and each individual brings an insane sense of passion and pride to their work. It's an inspiring, supportive, and exciting environment, I feel incredibly valued and yet I'm also learning so much too - couldn't ask for more from a workplace!

Jael Moore (joined Feb 25)

Account Manager

Patch is the only job where I've felt like the balance between work and life is just as important as delivering great work for clients. That balance makes it so much easier to come into work feeling supported, motivated and ready to tackle things head on. Plus, the team are an INCREDIBLE bunch, which always makes things sweeter!

Georgina Dorrell (joined May 25)

Account Manager

It's been so refreshing to work at Patch. The team is incredibly supportive, and the environment is open and encouraging, making it easy to ask questions and keep learning. The flexi-start and having half days on a Friday is a fantastic perk. We work with a variety of amazing clients, which keeps everyday fun. So glad to be part of the Patch team!

Job Type: Full-time

Pay: 28,000.00-31,000.00 per year

Benefits:

Additional leave Casual dress Flexitime Work from home
Experience:

Digital marketing: 3 years (preferred) Social media management: 3 years (preferred) Social media marketing: 3 years (preferred)
Work Location: Hybrid remote in Royal Tunbridge Wells TN1 2BY