Job Description

Social Media Executive - Join the Community Management Team at 3sixfive

If you're a natural communicator with a love for all things social media, this could be the perfect next step for you.

At

3sixfive

we help to build brands. We work with some of the UK's biggest names to manage and grow their online communities, and we're looking for someone who can jump in, bring energy, and make a real impact.

You'll be based in our brand new offices, surrounded by a genuinely fun and supportive team. We run regular in-house competitions, offer weekly incentives, and take pride in creating a workplace that's collaborative, fast-moving, and full of personality.

The role

As part of our

Community Management team

, you'll be the voice behind the screen -- engaging directly with customers and followers on behalf of our clients across a range of social media platforms. From replying to a positive post to resolving a complaint with empathy, you'll be responsible for shaping how customers experience the brand online.

What you'll be doing:

Responding to comments, posts, messages, enquiries and complaints in a timely, friendly and on-brand way Adopting each client's unique tone of voice and following their brand guidelines Helping build and maintain strong online communities for household-name brands Staying on top of product updates, brand developments and audience trends Collaborating with your team and Team Leaders to ensure a consistent, high-quality customer experience

What we're looking for:

Previous experience in any customer service or people-focused role A genuine interest in social media and how brands use it to connect with people Excellent communication skills, especially written Strong time management and organisational skills Someone creative, adaptable, and comfortable in a fast-paced agency environment A proactive mindset -- you don't wait to be told, you take initiative
Full training is provided, so don't worry if you haven't worked in social media before -- we'll get you up to speed.

Key details:

Full-time, permanent role In-office only (this role is not hybrid or remote) 40 hours/week, including weekends and bank holidays Rotating shifts: 8am-4pm, 12pm-8pm, or 2:30pm-10:30pm 30-minute paid lunch break each day Rota issued 2-4 weeks in advance

Perks and benefits:

New, modern office space with a social team culture Weekly team competitions and incentives Birthday day off (paid) Free parking Smart casual dress code Health and wellbeing programme Sick pay Company pension Perkbox membership (discounts, perks and treats) Annual bonus scheme

Salary:

From 25,400 per year

Location:

In person (Barnstaple HQ)

We're a growing agency that puts people first -- whether that's our clients, their customers, or our own team. If you love social media, have a knack for conversation, and want to be part of something exciting, we'd love to hear from you.
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Job Types: Full-time, Permanent

Pay: From 25,400.00 per year

Benefits:

Casual dress Company pension Free parking Health & wellbeing programme Sick pay
Education:

GCSE or equivalent (required)
Experience:

Customer service: 2 years (required)
Work Location: In person