Job Description

Luton, GBR Hybrid Permanent Full Time 37.5 134348
As Social Media Executive at Marella Cruises, you'll create engaging content that connects with our customers, driving brand preference while supporting our social media strategy in a dynamic cruise environment.
The role will be published until 8th September.

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more. Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment. A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions. Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams. Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

Take the helm of our cruise social media channels - planning, creating, and publishing content that makes a splash, while supporting our Social Media Manager in keeping everything shipshape with our marketing strategy. Work together with our contact teams to build your cruise knowledge and spot engagement opportunities, ensuring service excellence across all platforms while monitoring social communities as part of our wider sentiment tracking. Create captivating content including TikToks and short-form videos, while supporting influencer campaigns that showcase the best of Marella Cruises through authentic voices. Organise creative competitions to surprise and delight our customers, building brand loyalty and engagement across our platforms. Create and submit creative briefs to the content team while collecting user-generated content and participate in social shoots to help fill content gaps with authentic cruise moments. Deliver weekly, monthly and quarterly reporting on platform performance, highlighting successes and identifying growth opportunities for our social channels. Stay current with social media trends and competitor activity, conducting regular channel audits to implement learnings in future content. Support the social crisis team during business incidents, working on the frontline of customer response, with flexibility to travel a few times throughout the year to experience our product firsthand.

ABOUT YOU

You've got brilliant communication skills with a natural flair for writing and an eagle eye for detail. Savvy with social media systems and tools (knowledge of Adobe, Google, Smartly and Emplifi would be a bonus, but we can help you learn the ropes). You understand what makes social media tick and can transform data insights into content that truly connects. Thrive working independently and can juggle multiple tasks in our fast-paced cruise world, adapting quickly when priorities change course. Bring sunshine and creative spark to everything you do as a customer-focused team player who knows when to challenge, influence and negotiate effectively. Comfortable navigating MS Office including Word, Excel & PowerPoint.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.



We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.