Job Description

Description

Please note that we are unable to accept your application if you do not meet the following criteria.

This is a 7-day roster with a mix of Monday to Friday early/late shifts and weekend working, therefore you must be fully flexible in your approach to your working week. This is a part time role. Candidates will be subject to a Right to Work check & DBS check for this position Applicants must be aged 18 or over

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as a Social Media Assistant/Mobile Information Controller (Part Time) at Romford Roc.

About The Role

The Role

This role is a unique position with two functions. Social Media and Mobile Information. This role will involve providing real time internal/external information, responding to customer queries via the Greater Anglia and Stansted Express Twitter feeds, as well as monitoring other Social Media Platforms.

Key Responsibilities

Post updates regarding the status of our services and communicate with customers during disruption events. Provide timely and accurate responses to customer inquiries and questions. Identify and resolve issues by escalating them to the relevant departments within the business. Track and monitor the progress of issue resolution efforts. Share detailed internal information with colleagues at all levels across the organization using various internal information systems.

We're Looking For Candidates Who:

Have a friendly, approachable demeanor with the ability to communicate effectively with customers during service disruption and/or experience of a range of social media is Are calm under pressure, able to think on their feet, and able to handle various situations Possess a "can-do" attitude and enjoy working as part of a team Take pride in providing top-notch customer service on social media whilst updating the organisation on incidents as they develop Have team spirit and bring your unique self to strengthen our team and foster a positive work environment. Be able to respond to various challenges, often to difficult timescales, by working well within the Control Team and working with internal/external colleagues. Are self-motivated and proactive when monitoring the live service with attention to detail when communicating to either the public or colleagues.

What's in it for you?

Travel Discounts:

Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

International Adventures:

After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts:

Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones:

Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support:

24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks:

Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies:

We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend:

Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 12th November 2025

Please note vacancies can close earlier due to high influx of candidate applications





At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect:

Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork:

Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress:

Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

About Greater Anglia Recruitment

Want to make a difference working for the railway?

Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.

Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.

No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.