Job Description

Job Introduction

Pinnacle Group are looking for passionate and proactive Social Value Coordinator to play a key role in delivering Pinnacle Service Families (PSF) social value strategy. Reporting to the Chief of Staff, the role involves coordinating and supporting day-to-day social value and charity activities across operational regions. You'll work closely with community partners to develop, implement and monitor initiatives aligned with PSF's objectives and reporting requirements. Acting as the operational hub, you'll manage communications, calendars and reporting and support managers with programme planning, stakeholder engagement and TOMS data/evidence.


You will be joining our Homes team based who play a crucial role as part of PSF, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you'll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.


The successful candidate will be an inspiring leader, natural operator and true champion of the customer. This role is an excellent opportunity to make a real difference in helping realise Pinnacle's social value impact, underpinned by our ESG Framework. A passion for creating a sustainable impact for the business and the communities and people we serve is key to the success of this role.


PSF has offices nationwide. The role will be based at the PSF office closest to the successful candidate and will involve significant travel across the UK.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.


Key responsibilities:

Collaborate with contract managers and stakeholders to deliver an impactful social value programme by maximising the social value generated from our existing key suppliers, local service providers and contract partners. Delivery of our contractual Social Value obligations. Create a network of established external social value partners who can deliver impactful social value within our communities across the UK through a new commissioning model. Collect, measure and analyse social value data for reporting on targets and measures using the Themes Outcomes Measures (TOMS) social impact calculator. Follow brand, data protection and safeguarding requirements; keep permission/consent records for images/stories. Regularly report on social value activities, identifying risks and opportunities. Work with various teams to continuously improve the approach. Work alongside Group Social Values team to share best practice, thought leadership and innovation. Coordinate the objectives set out in the annual social value "roadmap" and align deliverables to the TOMS framework / measures. Promote social and environmental best practice and support social awareness campaigns. Collaborate with the Data Analytics team to enhance reporting

Key requirements:

Knowledge of social value legislation. Data analytics skills to help capture social value metrics. Good project management experience. Understanding of / alignment with HM Armed Forces Community and specific cultural and social impact of military life on family life. A self-starter, comfortable working both autonomously and with colleagues at all levels of the organisation to deliver value in a small, high-functioning team. Good networking skills with local agencies, charities and support providers. Highly skilled in coordination, communication and report writing, with strong proficiency in Microsoft Office applications Full driving licence

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.


We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.


Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans