Job Description

Join us, be part of more.Wexe2x80x99re so much more than an energy company. Wexe2x80x99re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnxe2x80x99t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. Thatxe2x80x99s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.About your team:At British Gas, our mission is to sell it and mend it.Wexe2x80x99ve been powering the UKxe2x80x99s homes and businesses for over 200 years xe2x80x93 but supplying energy is just part of what we do. Wexe2x80x99re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, wexe2x80x99re making it cheaper and easier for our customers to reduce their carbon-footprint.Social WorkerLocation: HomebasedPermanent - Full Time /Part Time xe2x80x93 Monday xe2x80x93 Friday generally 9-5With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them xe2x80x93 meaning location doesnxe2x80x99t need to be a barrier. This role will allow you to work from home or use a Centrica office if you should wish.We understand that full-time hours donxe2x80x99t suit everyone, which is why wexe2x80x99re also open to discussing flexible working arrangements. Whether you need to adjust your hours to fit your lifestyle or have specific needs that require a tailored schedule, wexe2x80x99re here to accommodate. Letxe2x80x99s work together to find a solution that works for you and benefits the team.About your role:An exciting new opportunity to join British Gas Energy as a Social Worker.This is a truly exciting opportunity, as the role is brand new to our business. Wexe2x80x99re looking for two passionate Social Workers to join our newly formed Vulnerable Customer Centre of Excellence xe2x80x94 a team that will play a pivotal role in supporting some of the most at-risk individuals across the UK.Working alongside the UKxe2x80x99s largest gas supplier, youxe2x80x99ll be joining at a crucial time, helping customers when they need us the most. This role offers a unique chance to make a meaningful difference to peoplexe2x80x99s lives, every single day.As part of the Centre of Excellence, you will support the development and delivery of frameworks and strategies that help us better identify and assist vulnerable customers. Youxe2x80x99ll be there to guide and empower our frontline teams xe2x80x94 our xe2x80x9csolversxe2x80x9d xe2x80x94 to ensure that every customer receives the tailored support, compassion, and access to resources they need from British Gas Energy.Your key daily duties will include:Help identify vulnerable customers who may be struggling due to financial hardship, health issues, or other vulnerabilities and develop appropriate treatments/outcomesProviding Support and Resources: offering direct support to solvers, e.g. helping customers access financial assistance programs, energy efficiency advice, and other resources to support the vulnerabilityAssisting solvers and customers in crisis situations, e.g. health and wellbeing/mental health challenges, vulnerable customers facing disconnection or unable to afford their energy bills, by coordinating emergency support and interventions.Educating and training solvers and customers about their rights, available support programs, and ways to reduce energy consumption to lower their billsWorking closely across the industry to develop and implement programs that support vulnerable customers, ensuring these programs are accessible and effectiveMental Health Support: Addressing mental health issues that may arise due to financial stress or energy insecurity, providing support and connecting customers with mental health service.Here's what wexe2x80x99re looking for:Wexe2x80x99re looking for an experienced Social Worker who is compassionate, solutions-focused, and driven by a genuine desire to make a real difference in peoplexe2x80x99s lives.Youxe2x80x99ll bring a proven track record of delivering high-quality social work, demonstrating strong empathy, clarity, and calmness in both written and verbal communication. Youxe2x80x99ll feel confident holding meaningful, often sensitive conversations, and identifying the right support and solutions for our customers.Being digitally confident is key xe2x80x94 youxe2x80x99ll need to navigate multiple internal systems with ease to ensure secure and accurate customer record-keeping.We welcome applications from experienced Social Workers who live our values, bring a passion for outstanding customer service, and have the confidence to promote our broad range of products and services that help customers remain independent and safe in their homes.If you're purpose-led and ready to join a team that truly cares, wexe2x80x99d love to hear from you. Experience within the energy industry or banking sector would be advantageous but is not essential.#LI-JB1Why should you apply?Wexe2x80x99re not a perfect place xe2x80x93 but wexe2x80x99re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. Thatxe2x80x99s why wexe2x80x99ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why wexe2x80x99re a great place to work and what being part of more means for you.If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Centrica