Job Description

The Health Board is seeking a motivated, enthusiastic individual to undertake the role of Soft FM Officer. The post holder will be responsible for supporting the planning and delivery of high quality, cost effective Soft FM Operational Services throughout the locality, to include portering services, patient movement, cleaning at ward and department levels, housekeeping, ward based nutrition and hydration services, security of internal and external areas, administration and residential accommodation.



In conjunction with the Assistant Operations Manager, this position will support the staff recruitment process by the inputting and administration of vacant posts onto the Trac recruitment system, planning and co-ordination of shortlisting and interview arrangements for departmental vacancies as necessary, liaising with the Assistant Operations Manager in relation to these as required.



The successful candidate will also assist in controlling the quality control system, monitoring scores and submitting reports relating to quality performance and have the ability to update and make changes to the system to reflect changes to the hospital site.



The successful candidate will participate in attendance management, including conducting return to work interviews with staff and long term and informal/formal sickness meetings under the All Wales Managing Attendance at Work Policy and will work with the Assistant Operations Manager and Workforce advisors to identify prompts under the managing attendance policy.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals:

Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.

Five community hospitals:

Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.



Two integrated care centres (Aberaeron and Cardigan, Ceredigion).

Community facilities, including:

48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes



Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.



Hywel Dda University Health Board is a values driven organisation. The post holder is expected to uphold our values of dignity, respect, fairness, integrity, honesty, openness and caring, kindness & compassion underpin a behaviour framework which are supported by our organisational values of -Putting people at the heart of everything we do.



Working together to be the best we can be.



Striving to deliver & develop excellent services.



You will be able to find a full job description and person specification attached within the supporting documents.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.



Interviews will be held on 09.06.25