Job Description

Role overview

Location:Birmingham, mobile

Salary:35,000 + Car allowance

Working Hours:0800 to 1700 Monday to Friday

Benefits: Car Allowance, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose:

To provide an efficient and courteous service to all customers (owners, residents, visitors). Assist in setting up and operating soft services operations. Develop and implement IMS Procedures, training plans, all routine and periodic cleaning schedules.

Principal Accountabilities:

To assist Operations Manager in day-to-day operation to ensure that a high level of cleanliness and hygiene is maintained in all areas maintained by EFS Facilities Services To maintain records in the assigned areas for communication, improvement and auditing purposes To secure effective customer relations and feedback To pro-actively liaise with suppliers to purchase appropriate, cost effective chemicals and other operating supplies as required To assist with the preparation of annual budgets and be aware of monthly results of the actual budget To participate in developing and implementing new departmental standards and procedures To train, coach, develop and motivate subordinates to meet and exceed companies and customer expectations Monitor service and team work on a regular basis and counsel employees as needed Conduct regular walk around reports at all areas and do follow - up as needed Assists with rotation cleaning schedules and special cleaning projects To liaise with Technical department on outstanding maintenance issues for common areas and initiate a corrective action as needed Ensures that all employees follow safety rules and procedures and takes corrective action to improve safety of work areas Utilise leadership skills and motivation techniques in order to maximise employee's productivity and satisfaction To assist with the preparation and implementation of annual vacation plan, yearly performance appraisals Conduct regular meetings with subordinates and carry out regular follow up On issues discussed To service all assigned areas in a timely manner by scheduling subordinates effectively To ensure supervision of all maintenance and service of equipment on a regular basis and assure all set safety and security procedures are adhered to Report any damage or breakage of property to Help Desk and follow up on maintenance reports To safeguard and control all company assets in an efficient way to meet procedures and departmental budget Prepares payroll and monitors overtime requirements Conduct all duties required from the management and superior Manager Maintain a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment

About the role

Diploma in Hotel Management, formal training within a large janitorial company or 4/5 star hotel environment Experience in similar position Should have very good communication skills in English with strong interpersonal and leadership skills Must be willing to accept challenges and be a team player Knowledge of MS Outlook, Word & Excel, Power Point applications is mandatory

Other factors:

Smart and presentable Good communication skills and effective customer service approach * Good written and oral command of the English language