Job Description

About Us

At

Stambridge Group

, we take pride in delivering high-quality services across multiple sectors. We currently have an exciting opportunity for a

Soft Services Operations Manager

to join our team and lead cleaning operations, primarily within educational settings.

The Role

We are seeking a

caring, innovative, and hands-on leader

to manage, inspire and develop our cleaning teams across a diverse portfolio of contracts--predominantly in schools. This role works closely with the wider Operational Management Team and reports directly to the Operations Director.

You'll be based at our Southend-on-Sea headquarters but will regularly visit client sites to ensure service excellence, build strong relationships, and drive performance.

Key Responsibilities

Ensure service delivery meets client expectations and contractual Service Level Agreements (SLAs). Conduct regular client meetings, including KPI reviews and service evaluations. Lead internal and external audits in collaboration with the Operational Management Team. Build and maintain strong relationships with clients and on-site teams. Recruit, train, and manage cleaning staff across multiple locations, ensuring high standards and team motivation. Monitor and drive service performance, ensuring compliance with all company and statutory requirements. Manage budgets and oversee procurement of equipment, chemicals, and consumables. Supervise HR-related processes including attendance, performance management, and staff development.

What We're Looking For

Essential

Full UK Driving Licence Strong background in the cleaning industry Experience managing large teams across multiple contracts People-focused with excellent leadership and interpersonal skills Sound knowledge of COSHH regulations Confident IT user with good reporting and communication skills BICSc qualification or equivalent practical experience

Desirable

Experience within the security industry SIA Door Supervisor Licence IOSH Managing Safely qualification Multi-sector service delivery experience

Working Hours

40 hours per week, Monday to Friday Flexibility is essential - early starts, late finishes, and occasional weekend work may be required.

Why Join Us?

Be part of a growing company that values innovation, accountability, and people development Make a meaningful impact by supporting safe, clean learning environments in schools Opportunities for professional development and further training
Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Schedule:

Monday to Friday Weekend availability
Work Location: In person

Reference ID: Soft Services Operations Manager