Job Description

To apply, please send your CV to recruitment@wearefulfilment.co.uk. Our recruitment team will review your application and contact you if you are shortlisted.

Job Title: Software & Automation Analyst

Location: Onsite (WAF1/WAF2) Salary: 26,000 - 30,000

About us

At We Are Fulfilment, we Enable Greatness.

We Enable Greatness by delivering the world for our partners, supercharging their ecommerce by providing them with an outstanding fulfilment service, backed by a suite of tools, support and knowledge.

We enable greatness by fostering a culture of learning and trust; supported by world-class colleagues. We adopt and encourage a growth mindset and never let our egos get in the way.

We enable greatness by focusing on value-added services to promote growth, cost efficiencies & collaboration. We help businesses thrive in ecommerce and the retail space by reimagining supply chains and providing market leading insight.

It's our talented and passionate team that drives our growth and makes our fulfilment centres home to the inspiring brands of the future.

We do this by staying true to our values:

We Are Innovative. We Are Originators. We Are Authentic.

About your role

We are looking for a technically-minded, self-motivated graduate to join our team as a Software & Automation Analyst. This is a unique opportunity to be embedded at the intersection of operations, technology, and innovation within a high-growth fulfilment business. The core purpose of this role is to automate and streamline operational processes by building and maintaining API integrations across key platforms (including Mintsoft, Slack, Zendesk, Gmail, and Google Workspace). You will design and deliver lightweight applications, workflow automations, and alerting systems that directly enhance speed, accuracy, and service performance. This role also contributes to the foundational work behind our future technology ambitions. In 2026, we plan to launch a proprietary, client-facing value-added services (VAS) platform--integrating best-in-breed tools into a single experience layer that supports funding, reporting, courier analytics, and customer support. Your work will play a direct role in preparing for this platform's architecture and functionality. You will report to the CEO and work closely with our Operations Solutions, Customer Care, and Fulfilment Centre teams. You will also have technical mentoring support from our Chair and an experienced technology investor. However, success in this role will depend on your ability to work proactively, solve problems independently, and continuously learn through experimentation and AI-assisted development.

How does your role fit in with the overall mission of the company?

The Operations Solutions team empowers the wider business to operate efficiently and scale with confidence. By driving smarter systems, streamlined processes, and well-structured implementation, the team plays a critical role in supporting fulfilment, customer service, and account management to consistently deliver exceptional results..

How you operate

You're detail-focused and process-oriented, with a knack for untangling operational challenges. A strong communicator and active listener, you're just as comfortable observing frontline teams in the warehouse as you are contributing to a systems improvement discussion.

You take ownership and follow through -- documenting changes clearly, delivering improvements in a structured way, and ensuring everyone understands not just how things are done, but why they matter.

Curious, proactive, and collaborative, you're driven by a genuine desire to make things work better for the people around you.

Key Responsibilities

? Assist the Operations Solutions Manager in identifying, planning, and implementing operational improvements

? Lead walkthroughs and gather feedback to uncover process or system pain points

? Support the rollout of changes, ensuring clear communication and strong team adoption

? Help develop and maintain SOPs, training materials, and operational support tools

? Track the impact of improvements using data and feedback from frontline teams

? Communicate new processes clearly to ensure consistent understanding across all sites

? Contribute to onboarding by supporting operational training for new team members

? Collaborate closely with fulfilment, customer service, and systems teams to drive continuous improvement

? Collaborate with clients to understand their operational challenges and propose value-driven solutions.

? Generate regular reports on the performance.

Your service level expectation

? Act as a visible and approachable point of contact for operational support and queries

? Proactively spot and escalate opportunities to improve processes and performance

? Respond to support requests promptly, professionally, and with a solutions-focused mindset

? Keep documentation accurate, well-organized, and regularly updated

? Take a hands-on role in implementing solutions and resolving operational issues

? Communicate clearly, constructively, and consistently across teams

Success metrics

? Improvements are delivered on schedule and adopted effectively by teams

? Fulfilment and support teams provide positive feedback on changes and support

? SOPs and process documentation are consistently maintained and actively used

? Onboarding and handovers run smoothly, with minimal friction or confusion

? Operational escalations decrease due to clearer, more consistent processes

Job Types: Full-time, Part-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Schedule:

Day shift Weekend availability
Work Location: In person