Job Description

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Description

As part of the Professional Services team, you will play a key role in delivering high-quality knowledge transfer, training and consultancy that enables customers to get the most from their software. You will work with Support Units, Multi-Academy Trusts (MATs), schools and caterers to help them enhance their software capability and usage, ultimately supporting better educational outcomes.###

Key Responsibilities

Act as a trusted advisor, helping customers achieve more effective and efficient management practices through better software utilisation. Deliver knowledge transfer sessions on a range of ParentPay Group (PPG) software to schools, MATs, caterers and support units, helping maintain and grow our user base. As a team, work with Customer Education to ensure that our training and educational resources remain fit for purpose, engaging and reflect current trends in educational settings. Maintain a broad understanding of all PPG software to support customers holistically, while developing subject matter expertise in assigned products. Stay informed about developments in the education sector to maintain credibility and relevance with customers. Provide regular progress updates in weekly reviews, flagging any issues promptly. Keep accurate records in relevant business systems.


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Skills, Knowledge and Expertise

Essential

Strong written and verbal communication skills, with the ability to adapt delivery to different audiences. Experience working in a customer-facing environment, ideally within a school or education setting. Good working knowledge of IT and management systems used in schools. Ability to thrive in a dynamic, fast-paced environment, with strong business process awareness. Excellent time management skills, with the ability to prioritise and manage a varied workload. Experience working with school financial systems and procedures. Pro-active positive approach to problem solving and continuous improvement. Strong customer service skills. Full UK driving licence. Proficiency in Microsoft Office.

Desirable

Practical experience of delivering training sessions / teaching. Use of ParentPay Group products, in particular SIMS Finance or FMS within an education environment.


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About ParentPay Group

ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.