Job Description

The opportunity
Unity Engine Support provides technical solutions to our customers's hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects.
Our customers have a wide variety of problems, which require quick thinking as well as in-depth analysis. This is where you step in, working to tackle these problems with curiosity, flexibility and positivity. In return, you will be constantly learning about the latest features of Unity, and get to help nurture some of the most exciting games and simulations in development today!
This is a permanent position based in our Brighton office. Travel is not required but you will have opportunities to attend conferences and visit customers.
What you'll be doing

• You are the first line of support for technical inquiries from Unity developers, tackling and prioritising issues via our online ticketing system
• Investigate, research, profile, debug, and solve technical problems, interacting and collaborating with customers and internal development engineers as needed to do so
• Improve, expand, and develop the documentation, resource materials, and technical FAQs
• Engage in continual professional development through training, hackweeks and self-directed exploration of new Unity features.

What we're looking for

• Experience in developing and publishing multiple projects built with Unity with excellent knowledge of C++ and C# programming
• Experience in debugging and profiling native apps on mobile or standalone devices
• Strong understanding of several specific Unity Engine features (e.g. DOTS, Unity Physics, Addressables...) in addition to a general understanding of many others, and willingness to learn new skills and areas of Unity
• Passionate about fixing problems and solving technical issues
• Strong oral and written communication skills with various groups of customers and internal teams

You might also have

• Experience in developing and publishing projects built with other engines
• Experience in a customer facing role
• Knowledge of SCM software (Git, SVN, Mercurial, P4) and available external hosting platforms (e.g. Github, Bitbucket)

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
We offer a wide range of benefits designed to support employees' well-being and work-life balance. You can read more about them on our .
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit .
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
Your privacy is important to us. Please take a moment to review our and . Should you have any concerns about your privacy, please contact us at DPO@unity.com.
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