Job Description

Recruiter: Molly Lees
Hiring Manager: Sanjay Singh
Career Grade: D
Location: Ipswich , Hybrid onsite 3 days per week
Internal Closing Date: 30th January 2026
Why this job matters
Looking for a hands-on software engineering manager who can lead and be accountable for the design, development and E2E delivery of the Workforce Scheduling management solutions, technical infrastructure led by this team ensuring within the budget and on time. Accountable for ASM (Application support and maintenance) operations of the entire stack ensuring achieving all SLAs and defined key metrics. Workforce Scheduling management solutions is a mission-critical platform for Openreach. It is the lifeline serving - ~25K Field Engineers (DL C Third Party) carrying out 60K jobs every day in the Field to serve our end customers. Taskforce (solution for Openreach workforce Scheduling management) is critical scheduling application which sits at the heart of Openreach field engineering and going through major transformation of removing tech debt and modernizing with latest tool set.
What you'll be doing

• Deliver automation disruptive tech capabilities to increase Engineer's productivity.

• Improve DevOps coverage across all critical applications, improve our ability to deliver via agile methodology across the stack.

• Emphasis on full CI/CD across the estate for touchless and zero downtime deployments.

• Emphasis to utilize human centric design achieving all UX standards for customer-facing applications.

• Reduce cost and increase delivery throughput by scaling agile practices.

• Define strategy to create more modular, microservice-based ordering system.

• Drive and deliver API first strategy for pre-L2C, L2C and Post L2C customer engagements.

• Reduce non-functional cost by implementing the cloud/hybrid architecture.

• Reduce the overall spend in the area with focus on decreasing costs in legacy application while investing in Digital applications.

• Move from licensed software to Opensource thereby reducing our Opex costs.

• Ensuring stability, performance, reliability of service for owned system and solutions.

• Continuously hone the skills of our brilliant technologist so that we continue to be the partner of choice for Openreach.

• Eliminate security risks.

• Analyse and create a strategy to reduce Oracle footprint in the stack.

• Drive consolidation for smallershadow applications and move them to more strategic systems.

Skills

• A strong foundation in technology and architecture is essential. The role involves overseeing the design, development, and maintenance of complex applications.
• Deep understanding of all phases of the SDLC, from requirements gathering to deployment and maintenance.
• Proficiency in modern, new-age technologies, including open API solutions and standards along with Mobile app development, full stack development, and cloud computing (Cloud adoption strategy).
• Hands on experience in React and Java required.
• Ability to design scalable, resilient, and secure application architectures. Experience with microservices, monolith rationalization, and stack simplification is crucial.
• Extensive experience with DevOps practices, CI/CD pipelines for touchless and zero-downtime deployments, and automation to achieve a "Zero-ops ecosystem."
• Experience with security mandates, such as the Telecom Security Act (TSA), and implementing security best practices.
• Strong engineering and technical leadership
• Ability to handle multi product and multi-vendor stakeholders
• Handled a difficult people issue well - redundancy, disciplinary, re-organisation
• Created a recovery plan for a struggling part of the business
• Effective communication for stakeholder management

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE mobile pay monthly and SIM only plans

About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required