Job Description

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Why this job matters
Working in this role you will play a critical part in the operation of the BT Business SRE function. In BT Business Site Reliability Engineering (SRE) we adopt a software engineering approach to IT operations. The aim of our SRE team is to use software as a tool to manage systems, solve problems, and automate operational tasks. The main goals are to create scalable and highly reliable software systems encapsulating the power to improve systems rather than just keeping them running.
Working as part of a team of highly skilled engineers, you will play a vital role in creating capabilities that enable the SRE function to deliver its commitments across the BT Business Unit. Will work closely with the Engineering, Delivery, QA and Service Assurance team to ensure live systems are fully monitored and always on for trading.
What you'll be doing

• Work with colleagues across the various Business SRE teams to design and develop SRE software solutions.

• Be part of a team responsible for the implementation of APM and service monitoring and reporting with a desire to auto-remediate problem solutions.

• Be part of a team responsible for the development of SRE Tooling and BT Business infrastructure automation using SRE software approaches.

• Be part of a team responsible for the design, build and deployment of AI/ML solutions.

• Support and contribute to BT Business Service Assurance SRE goals.

• Ensure good software engineering practices.

• Produce clear documentation for the Observability and Tooling solutions we develop.

• Support our agile methods and ambition to grow our SRE culture throughout with enthusiasm.

• Contributing to our culture and team's wellbeing.

Skills

• Programming / scripting experience.

• Have an understanding of SRE principles and a willingness to grow and develop these new principles with BT Business SRE.

• Understanding of CI/CD pipelines.

• Experience of identifying and automating manual processes using technologies like Ansible.

• Experience of using Application Performance Monitoring tools such as Dynatrace.

• You are organised and like to get things done. The ability to adapt, take risks and embrace change will be a necessity.

• Empathetic and good with people; you like working with people and finding solutions together.

• Have an understanding of agile methodologies/frameworks.

• Good communication skills, comfortable with presenting to team members and other wider teams.

• A strong appetite to learn and grow.

• Experience of Dynatrace APM.

• Experience of ServiceNow Incident management.

• Any ML/AI experience around processing data and spotting patterns.

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment & 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required