Job Description

Why this job matters
Working in this role, you will play a critical part in the digital transformation of BT's contracting process. BT is fundamentally modernising its management of contracts by implementing a cutting-edge SaaS CLM tool, moving away from fragmented, manual, and legacy processes. In BT Digital, we are establishing a Contract Lifecycle Management Centre of Excellence (CoE), starting with BT Business and then expanding across the wider BT Group. This CoE will take a software engineering-led approach to business process configuration and optimisation, harnessing advanced Artificial Intelligence and Machine Learning (AI/ML) capabilities. Our goal goes beyond simple configuration-we aim to build intelligent contract systems that drive deeper business insights and accelerate commercial decision-making.
What you'll be doing

• Work with colleagues across the CLM program to design and develop configuration solutions within the SaaS CLM platform (e.g., workflow definitions, user interfaces, and rule sets).
• Be part of a team responsible for translating complex legal and commercial requirements into accurate and robust platform logic and document generation templates.
• Configure and optimise the platform's AI/ML features for accurate data extraction, obligation management, and auto-redlining/playbook enforcement.
• Be part of a team responsible for the development of integration tooling and API orchestration that ensures seamless, reliable data synchronisation between the CLM platform and core enterprise systems (e.g., CRM, ERP).
• Design and execute comprehensive testing strategies for all configurations to ensure high reliability and compliance before deployment.
• Ensure configurations are modular, scalable, and maintain good platform governance and change management practices.
• Produce clear technical documentation for the configurations, customisations, and deployment pipelines we develop.
• Support our agile methods and ambition to continually improve our CLM capabilities with enthusiasm.
• Contributing to our culture and team's wellbeing.

Skills

• Programming / scripting experience applied within the context of configuring a major enterprise SaaS platform (e.g., CLM, Salesforce, ServiceNow).
• Have an understanding of business process modelling and a willingness to grow and develop skills in complex platform workflow/rules engine configuration.
• Understanding of CI/CD pipelines as applied to platform configuration, and an understanding of REST/SOAP APIs for data integration.
• Experience of identifying and automating manual tasks using the native capabilities of a SaaS platform or related scripting technologies (e.g., Python/JavaScript).
• Experience of ensuring configuration quality and system reliability through structured testing and monitoring.
• Practical exposure to configuring AI/ML features within an enterprise application (e.g., training classifiers, defining data extraction rules, setting up clause libraries).
• You are organised and like to get things done. The ability to adapt, take risks and embrace change will be a necessity.
• You like working with people and finding solutions together across technical and non-technical teams (Legal, Commercial, etc.).
• Have an understanding of agile methodologies/frameworks.
• Good communication skills, comfortable with presenting to team members and other wider teams.

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE mobile pay monthly and SIM only plans

Skills Required