Job Description

Why this job matters
This role ensures that automation becomes a strategic pillar of BT's end-to-end transformation.
By defining tooling strategy, governing standards and ways of working, and enabling consistent automation practices across all lines of business, this role strengthens BT's ability to scale automation safely, efficiently, and sustainably.
You will act as the central design, governance, and tooling authority for federated automation teams - shaping how they work, the tools they use, the quality they deliver, and the visibility we maintain across processes, licensing, and platform health.
Your work directly impacts cost optimization, platform stability, compliance, reusability, and speed to market.
What you'll be doing
Tooling & Platform Strategy

• Define the long-term tooling strategy for automation and related design/engineering workflows

Standards, Documentation & Ways of Working

• Own and evolve standards, guidelines, and approval flows that govern automation delivery

Governance & Compliance

• Lead governance for process registration across all LoBs, ensuring every automation is correctly catalogued, approved, and monitored

Reusability, Integration & Ecosystem Development

• Improve identification of reusable components, frameworks, and accelerators

Insights, Analytics & Reporting

• Build and manage dashboards that provide visibility into licensing, Process inventory, Utilization, Failure trends, Automation health, Delivery performance and more

Stakeholder, Vendor & Cross LOB Collaboration

• Maintain strong relationships with architecture, delivery leads, product owners, and automation managers across all federated teams

Experience you'll have
Core Skills

• Strong ability to translate business needs into strategy, standards, and governance structures
• Deep understanding of automation lifecycle methodologies (design, development, testing, deployment, monitoring)
• Strong analytical mindset; experience designing dashboards and insights to drive decisions
• Excellent written documentation, ability to create standards, playbooks, and guidelines.
• Strong vendor management and stakeholder management skills

Technical Skills

• Understanding of automation tools (Blue Prism or similar), integration patterns, and enterprise workflows
• Experience working with analytics toolchains for dashboarding and reporting
• Awareness of modern technology trends-AI, low-code, automation discovery tools

Desirable

• Knowledge of low-code platforms, AI-driven automation discovery, or process mining tools.
• Understanding of enterprise architecture frameworks.
• Rudimentary understanding of integrations

Benefits

• An annual on-target bonus of 10% (personal and company multipliers)
• BT Pension scheme: minimum 5% employee contribution, BT contribution 10%
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans, and 50% discount for friends and family on EE SIM only plans
• Discounted EE TV, including TNT Sport and the NOW Entertainment membership
• There's also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days, so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'

The skills you'll need
Agile Development
Database Design/Development
Debugging
APIs/Web Service Integration
Programming/Scripting
Microservices/Service Oriented Architecture
IT Security
Cloud Computing
Artificial Intelligence/Machine Learning
Continuous Integration/Continuous Deployment Automation & Orchestration
Software Testing
Application Development
Algorithm Design
Software Development Lifecycle
Project/Programme Management
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required