Job Description

Software Implementation Consultant at LegalRM Limited

Salary/Rate: 45k/annum - full time (or pro rata thereof)

(Adjusted to match the experience of the successful candidate)

Employment Type: Full time Monday-Friday (10:30am to 7pm)Location: Orpington, Southeast London (hybrid and remote applicants considered)

(Our office has a smart casual dress code - suits are not a requirement.)

Our dynamic software development company is seeking to expand with new roles offered from our UK office, based in Orpington, Southeast London. LegalRM has a 15+ year history, with a stable and profitable background which is set to continue with some of the largest law firms around the world purchasing our software.

We are seeking keen and driven team members to continue expanding the business and our focus on the needs of our clients. Our team is close and supportive, ready to enable you to meet and exceed expectations in your work, while maintaining a fun and positive culture.

This is a fantastic opportunity for those looking to gain experience in a small but growing organisation, where the value of your input will be immediately visible.

Education/Experience:

3+ years experience in software implementation, client onboarding, or training within a SaaS or enterprise software environment.

Summary

We are looking for candidates who cover a range of the skills and responsibilities listed. We are looking forward to seeing you grow professionally, so please do not panic if you do not feel strong in all the areas below.

Successful candidates will be a positive fit for our existing team. You will meet us as part of the interview process. Remember to be open with your personality and interests. This will help you in being successful through the job seeking process.

The Role

We are looking for a Software Implementation Consultant to lead the successful onboarding of clients through effective software configuration and user training.

This is a hands-on, client-facing role where you'll work directly with law firm teams to deliver training, configure systems, and ensure our solutions are tailored to client needs. You'll also collaborate closely with our Support team where required, ensuring a smooth handover and continuity of service for clients. By balancing configuration with training delivery, you'll enable clients to achieve maximum value from our products.

Core Duties and Responsibilities

Client Onboarding

Execute client onboarding and implementation activities under the direction of Professional Services project managers.

System Configuration

Configure and tailor the LegalRM platform to client requirements, working closely with database-focused staff where needed.

User Training

Deliver hands-on training sessions, workshops, and user enablement programs, ensuring smooth adoption by client teams.

Client Engagement

Act as a primary point of contact for clients during onboarding, answering questions and guiding them through configuration and rollout.

Internal Collaboration

Collaborate closely with Project Managers and Support during onboarding and handover to ensure continuity of service.

Documentation & Resources

Create and maintain training materials, user guides, and knowledge resources.

Support

Provide direct support during client go-lives, ensuring a smooth transition to operational use.

Partner Success

Assist the Head of Professional Services in training and supporting partners to ensure successful delivery.

Evaluation & Feedback

Identify opportunities to improve implementation delivery and contribute feedback to Professional Services leadership.

Required Skills

1. Strong communication and presentation skills; comfortable delivering training sessions and workshops to clients and partners.

2. Ability to understand client requirements and configure software accordingly.

3. Able to contribute effectively across multiple implementation projects, working under the direction of Professional Services project managers.

4. Comfortable collaborating with technical staff, project managers, and partners to ensure smooth implementations.

5. Comfortable working remotely with clients, with flexibility for occasional regional travel.

6. Experience creating training content or knowledge resources.

Desirable Skills

1. Experience in legal IT, law firm operations, or other compliance-driven industries is helpful but not required.

2. Familiarity with information governance, compliance, or document management systems is a plus.

Further duties and responsibilities depending on the candidate.

Job Type: Full-time

Pay: 45,000.00 per year

Benefits:

Bereavement leave Casual dress Company pension Sick pay Transport links Work from home
Application question(s):

How much (if any) experience do you have in Legal IT, either from working in a law firm or equivalent environment? Please summarise any experience you have relevant to this question.
Experience:

software implementation/client onboarding/training: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Orpington BR6 0LN