Job Description

Software Implementation Manager

Job Type:

Permanent, Full-Time

Location:

Stourport-on-Severn / Hybrid

Hours:

38.25 hours per week (Monday to Friday)

Salary:

Competitive, depending on experience

Department:

Software Delivery

Help Businesses Transform with Profit4 ERP

Are you a proactive, customer-focused professional with a talent for translating business needs into successful software delivery? Do you have experience leading teams through system implementations and supporting businesses through operational change?

You might already be managing project delivery teams or perhaps you're a team leader ready to step into a broader management role, with the appetite to lead people, processes, and performance.

Either way, this is your opportunity to make a real difference to small and medium-sized businesses as they modernise, scale, and grow using Profit4 and to lead a talented team dedicated to doing just that.

The Role Overview

We are seeking a committed and organised Software Implementation Manager to lead the successful implementation of Profit4 to our new customers.

You will take ownership of the end-to-end delivery of implementation and delivery projects (typically up to 20 users), ensuring that customers receive a smooth, structured, and professional onboarding experience.

This role involves:

Leading a cross-functional team of project leaders, implementation consultants, data analysts. Coordinating project delivery from sales handover through to go-live, and handover to Customer Success Maintaining delivery quality while balancing resource, timelines, and customer expectations Supporting delivery scalability, ensuring consistent use of frameworks, feedback, and product growth. Driving team performance, providing line management, coaching, and day-to-day oversight Identifying risks early and ensuring appropriate mitigation steps are taken Championing the customer experience, with a focus on clarity, responsiveness, and successful outcomes
This is a key leadership position that plays a pivotal role in helping customers modernise and grow through a successful Profit4 implementation.

What We're Looking For

We're looking for a delivery focused manager who is passionate about project success, customer outcomes, and operational consistency. You should be confident in leading multi-disciplinary teams, with a strong grasp of system implementation and cross-functional collaboration bringing structure, clarity, and energy to the role, while supporting both customers and colleagues through transformation.

The ideal candidate will have experience in SaaS or software delivery, and will be skilled at driving performance, coaching teams, and balancing short-term delivery with long-term improvement.

You'll be naturally organised, people-oriented, and confident making decisions in a fast-paced, customer-critical environment -- with a passion for ensuring new customers feel supported and successful from day one.

You'll also need to:

Understand how business operations function across departments such as sales, accounts, stock, and logistics Communicate clearly and confidently with customers, managing key relationships across internal teams and customers at all levels Be comfortable working with technology and developing a strong understanding of Profit4 and our delivery frameworks Lead by example while collaborating closely with peers and direct reports Stay organised and focused while managing multiple priorities, and people simultaneously

Key Responsibilities

Lead and manage the successful onboarding and implementation of Profit4 for new customers Own and improve delivery processes for projects using the existing framework Monitor project progress and intervene where delivery milestones are at risk Oversee resource planning, forecasting, and day-to-day team utilisation Support recruitment and onboarding of additional delivery team members as required Ensure high levels of internal documentation, risk mitigation, and consistent project handovers Champion the customer experience -- ensure clear communication, expectations management, and feedback handling throughout the implementation Support continuous improvement of delivery materials, frameworks, and training content in collaboration with internal stakeholders Provide weekly performance updates to the Head of Delivery, identifying opportunities and challenges in delivery execution Customer visits and onsite shadowing of your team is essential in this role

What's In It For You?

Career growth - we don't just offer jobs; we offer exciting career paths in the ever-evolving ERP industry Continuous learning - we believe in investing in our people and providing opportunities to expand your knowledge and skills A supportive and welcoming team - join a passionate group of like-minded professionals who support and inspire each other every day If you're driven, eager to learn, and ready to make an impact, this is your chance to build a rewarding career in ERP software. Join us at OGL Software and be partof something amazing!

Why OGL Software?

OGL Software is a leading ERP provider for UK stockists, wholesalers, and distributors. With over 45 years of experience and our recently launched Profit4 platform, we're growing fast - and we want you to grow with us.

At OGL, you'll enjoy:

A flexible hybrid working model A collaborative team culture with real career progression A supportive environment that values development and internal promotion An opportunity to make a real impact on the businesses we support.

Benefits

At OGL, we believe in creating a workplace where our employees feel valued and supported. Alongside the standard benefits you'd expect, we offer a few extras to make your work-life balance even better:

Hybrid and flexible working options 25 days of holiday plus 8 bank holidays The option to buy or sell additional holiday days Private healthcare Support for your learning, development, and career growth An employee reward board to recognise great work Company social events to bring the team together A referral bonus scheme for employees Free on-site parking

If you're ready to help businesses transform and take your own career forward apply now and join OGL Software

Job Types: Full-time, Permanent

Benefits:

On-site parking Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Stourport-on-Severn DY13 9AT