Requisition ID: 276432
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES The SAP Global License Audit and Compliance (GLAC) organization is responsible for protecting SAP’s intellectual property, while putting the customer experience first and foremost. We provide license audit and compliance tools and services to our customers, that are reliable, predictable, transparent, and globally consistent. Within the GLAC organization, the License and Compliance Management (LCM) function is a Centre of Excellence delivering consulting and advisory services to customers and internal colleagues and stakeholders, to ensure customers are appropriately licensed, and to enable smart license management. The LCM Team is the key interface between SAP’s license auditors in the Shared Service Centres and the Office of License Compliance on the one hand, and SAP’s Customers and Sales organization on the other. LCM Team members are responsible for planning the annual customer audit cycle, selecting the most appropriate audit approach, liaising with key customer contacts, ensuring the audit process and scope are well understood, explaining and clarifying audit results. LCM Team members also manage other non-audit aspects of compliance, including extended use rights and digital access requirements, as well as responding to customer requests for pro-active support and guidance.
EXPECTATIONS AND TASKS The License Compliance Specialist has a key role to support the GLAC mission and operate on a market unit (MU) or specific regional level and is responsible for managing his or her own time in providing this support. An LCM Senior Specialist maintains a high-level understanding of SAP licensing models, policies and procedures and Global License Audit and Compliance customer-facing Service Catalog including: Basic and Enhanced Audit, Supplementary Audit Services, License Advisory, Deal Support, License Compliance Interviews, and License Management Initiatives. They can understand and articulate the relative features, business impact and value of these services relative to specific customer situations. The role encompasses the following key activities: